"I write this review with ambivalence. I know that it could make it impossible to stay here again. But the whole experience was so superior that to not write a review would feel like a disservice. I have the good fortune of staying at several 5-star hotels each year for work. I can say without a doubt that the Portrait staff went out of its way to make us feel welcome. It seemed like everyone was trying to outdo each other in kindness. From the moment we entered, they asked us if we would like tea, coffee, or water as we checked in. A small gesture, but so important. Every time we left the lobby, someone got up to hold the door and another person asked us if we would like cold water. Each time we returned from touring in the afternoon, there was a candy, cake, or piece of fruit waiting for us. And not one nominal piece, but an abundance for the family. The location along Ponte Vecchio was excellent. The atmosphere was always serene and plush. The rooms and cleanliness were exemplary, as one might expect from a world-class fashion house. The noise level was minimal. I have been to Florence four other times. Each hotel was palatial, with excellent food, and astounding furnishings that befit the city known as the birthplace of the Renaissance. Portrait had all of this, but also a soul of kindness, sophistication, and earnest hospitality. It is not worth staying anywhere else in Florence."

"Best service and location is ideal!!"

"We would give more than 5 stars if we could! We celebrated our 30th anniversary and a birthday while in Florence and the staff at the hotel made it extra memorable with a room upgrade and treats (champagne /wine/cake/dessert) to help us celebrate. The whole hotel from top to bottom is stunning. The location is perfect to get around the city center and you can’t beat the views of the Arno. We were so comfortable in our room and wanted for nothing during our stay. The entire staff is welcoming and helpful and are truly there to make your stay memorable. Special pluses for me were the Ferragamo bath /skin products and the hair tools! (Had issues with the ones I brought from the states and this saved the day!) Make sure to try a chocolate croissant when eating breakfast.. it’s beyond delicious! We wouldn’t change a thing about our stay and look forward to returning! Grazie Mille for the perfect Florence experience!"

"If a hotel can provide a perfect experience, the Portrait in Florence, Italy proves it is possible. The rooms are beautiful, spacious, and wonderfully appointed. The restaurant is superb with a knock-out breakfast display. But it is the staff that takes this hotel to the level of perfection. Gracious, attentive, welcoming and always at the ready to do anything possible to make the experience enjoyable. Bravo Portrait!!"

"Perfect from beginning to end. Staff are professional, attentive, genuine, caring and polite. Hotel is very well appointed and immaculate and the location is the best. We had a brief but perfect stay and will come back. Only complaint was we were in a lovely suite but the shower was in the bath which for the quality of the hotel and in a suite was a bit budget. Otherwise perfect!"