"This is hands down, the most beautiful hotel with the absolute utmost in customer satisfaction! Upon our arrival, we were greeted so kindly by OLGA! She absolutely could not have been more kind nor more professional! We were welcomed to wait in this gorgeous room with beautiful chandelier s and draperies! Then came this lovely lady who brought us delicious cappuccino coffee with beautiful foam hearts! We learned that management had upgraded us to the gorgeous Ludoviai Suite!!! As my son is American Express Platinum, this was a most wonderful and welcoming experience! We were treated to a beautiful hour in the lovely spa and Elena was so very kind! The breakfasts each morning were absolutely delicious and the kindest team was there every morning to greet us! There was even the most lovely breakfast bags prepared for us one day as we all had a very early tour! They even were so thoughtful as to have to go cappuccino coffees for each of us! The wonderful gentleman, Marco, quickly hailed us a taxi one day as our driver did not show! He was so kind, professional and efficient! The entire team, including Rocco and Stephania, all deserve wonderful accolades as the Baglioni Hotel Regina is indeed the ultimate in Hospitality and Luxury! On behalf of my son, his beautiful fiance, and myself, we thank you all for a most extraordinary time and experience at your beautiful Baglioni Hotel Regina!"

"Our stay at the hotel was very enjoyable. We were warmly greeted by reception. We had reserved a suite and it was nice and roomy with the classic old world vibe to it which we loved. The location is very good being close to the Spanish Steps, Borghese Gardens and the Villa plus high end shopping area of Via dei Condotti. Breakfast was included in our rate and it was excellent, lots of options. A couple of things to point out….the shower was a tub/shower combo so it was a bit difficult to get in and out. Also, our room was adjacent to a side street and there was quite bit of noise in the early morning from trash pick-up which seemed to occur daily. Other than that, it was a great stay."

"Outstanding service in a classic hotel. In an upmarket location, this hotel has fine rooms, great food (including breakfast accompanied by a harpist at the weekends), and classically decorated rooms. What sets the hotel apart is its service."