"From the first step through the door, to the final wave goodbye, my stay at the Palazzo Manfredi was a highlight experience. The location was perfect. The room was first class from bedding to bath. Pulling back the window curtain and looking directly into the arches of the Colosseum was breathtaking. Service and cleanliness must be rated as superior. Every aspect of my stay at the Manfredi enhanced the unforgettable atmosphere of my time in Rome."

"We were excited to celebrate my 30th birthday at Hilton Palazzo Manfredi. As a lifelong Hilton loyalist, Hilton Honors Diamond member, and someone who frequently recommends Hilton, I expected a more personalized experience from one of Hilton’s flagship luxury properties. Before arrival, there was no communication from the hotel. We weren’t contacted to coordinate our stay, ask about any special occasions, or advise us that restaurant reservations should be made in advance. As a result, every restaurant and bar at the hotel was fully booked when we arrived, and we missed out on experiencing them. At check-in, none of the Hilton Honors Diamond benefits were explained. I wasn’t offered a room upgrade, and we later realized our room was in a separate building with no Colosseum view, which wasn’t clear from the booking photos or description. The staff throughout our stay were genuinely kind, welcoming, and professional, and they deserve recognition. However, the room itself showed noticeable wear, including a broken towel warmer and switch, along with visible marks on the walls in front of the bed—details I wouldn’t expect from a five-star luxury property. Before our departure, we requested a taxi for 5:30 a.m., but it arrived late, adding unnecessary stress. Because of our early flight, we were also unable to use the complimentary Diamond breakfast. We asked if a simple takeaway breakfast could be prepared, but were told it wasn’t possible. While I understand there may be operational limitations, I expected a luxury hotel to offer some accommodation for guests departing before breakfast service. Overall, the staff were wonderful, but the lack of pre-arrival communication, missed Diamond recognition, room condition, and several service shortcomings made this stay fall well below the standard I’ve come to expect from Hilton."

"We stayed at Palazzo Manfredi from July 13–15, 2026 in the Grand View Gallery Suite for two adults and one child. The location is truly exceptional, and the direct view of the Colosseum is among the most breathtaking in Rome. Unfortunately, what should have been a memorable luxury stay became an exercise in resolving billing disputes, questioning unexpected charges, and discussing benefits that had been advertised when we booked. Our first issue involved the minibar. At the time of our stay, the hotel’s website listed our suite as including a “Complimentary Minibar.” A lower-category suite on the same website specifically stated “Complimentary minibar (soft drinks only).” Based on those published descriptions, we reasonably expected our higher-category suite to include the full minibar. Instead, we were repeatedly told by hotel staff that only soft drinks were complimentary. Even after I showed them screenshots from their own website, we spent a considerable amount of time discussing the issue rather than enjoying our vacation. Eventually, the hotel offered us a complimentary bottle of wine, but that completely missed the point. We were not looking for free wine—we simply expected the hotel to honor the benefits that were advertised when we made our reservation. Checkout was even more disappointing. We were initially presented with a bill of approximately €5,500, despite expecting the total to be much closer to our reservation amount plus incidental charges. After approximately 15–20 minutes of discussion, the bill was corrected to €4,173.91, but the promised €50 food and beverage credit included with our suite benefits was still never applied. The confusion delayed our departure and created unnecessary stress at the end of our stay. Unfortunately, the billing issues did not end there. After we had already left the hotel, my credit card was charged three separate times for the same stay. The hotel later acknowledged that two of those charges were duplicates caused by a payment system issue and refunded them. However, I still incurred approximately $90 in foreign transaction fees that I otherwise would not have paid. In addition, because the duplicate charges remained pending for more than a week, they unnecessarily tied up a substantial portion of my available credit limit until the refunds finally processed. Another disappointment involved room service. We requested a mushroom risotto that was not listed on the menu, and the kitchen kindly accommodated the request. However, we were surprised to discover that the dish was billed at €60. For comparison, the room service menu listed its most expensive risotto—a Gran Riserva aged risotto with champagne, scampi, and caviar—for €38, while the listed pasta dishes were approximately €34–38. Had we been informed of the price beforehand, we would have appreciated the opportunity to decide whether we wished to proceed. Cleanliness also fell below expectations for a luxury hotel. Upon arrival, the wooden floor had visible dirt and footprints. One evening, a blueberry accidentally fell onto the floor. Housekeeping removed the blueberry the following day, but the sticky residue remained, suggesting that the floor had not actually been cleaned thoroughly. Finally, although our reservation was for three guests in the Grand View Gallery Suite, the third guest was not provided with a proper bed. Instead, they were expected to sleep on a chaise lounge/daybed in the living room. We had to fold several duvets to create enough padding to make it reasonably comfortable for sleeping. For a hotel charging nearly €3,800 for two nights before incidental charges, that was disappointing. I genuinely wanted to love Palazzo Manfredi because the property itself is beautiful and the Colosseum views are unforgettable. However, luxury hotels are defined by more than their location. Guests paying premium rates should reasonably expect accurate billing, transparent communication, clean accommodations, comfortable sleeping arrangements for all registered guests, and for published suite benefits to be honored without argument. Instead of spending our time enjoying Rome, we found ourselves discussing minibar benefits, correcting billing errors, questioning unexpected charges, and dealing with multiple credit card transactions after we had already returned home. The Colosseum view deserves five stars. Unfortunately, the overall guest experience did not."

"amazing location and wonderful view. Bar is nice but you need to book and as a hotel guest there is no where else to sit and have a drink - the bar runs on set times 6pm - 8.30pm etc so there is no pop to the bar for a drink before heading to your room - we did go to the bar but we booked which was lovely with the same wonderful views. The hotel is very nice and the staff are attentive. We had an issue with our room and noise as was near the stairs to the resturant and manager dealt with it and moved us immediately."

"Palazzo Manfredi was, without question, the highlight of our stay in Rome and one of the finest hotels we have ever experienced. Although it is an intimate luxury boutique hotel, it deserves far more than five stars. From the moment we arrived, every detail reflected elegance, warmth, and impeccable hospitality. The location is simply unparalleled, offering breathtaking views and easy access to Rome’s most iconic landmarks. The room was beautifully designed, exceptionally comfortable, and maintained to the highest standards. Most impressive of all was the staff: every interaction was genuine, attentive, and thoughtful, making us feel truly welcomed and cared for throughout our stay. Having recently stayed at Baglioni Regina, the contrast could not have been more striking. There is simply no comparison between the two properties—they felt like heaven and hell. While our experience at Baglioni Regina left us deeply disappointed, Palazzo Manfredi restored our faith in what true five-star hospitality should be. Palazzo Manfredi is the perfect example of luxury done right: refined without being pretentious, attentive without being intrusive, and unforgettable in every way. I will enthusiastically recommend this hotel to my friends and family visiting Rome, and I already look forward to returning."