"The hotel is situated close to the action without being in the middle of the action. It is very close to the Via Vento, the top of the Spanish Steps and the Trevi Fountain. Just a few blocks in any direction puts you onto busy streets, but the immediate vicinity is quiet and peaceful. It is also very close to the Villa Borghese Park. Most of the rooms lack panoramic views, but the rooftop restaurant has a fantastic view of Rome, so I recommend you include the breakfast option and start each day looking out over the city. The staff is very helpful. The concierges made tour bookings for us and suggested (and booked) excellent restaurants for us. They also gave us great insider tips for neighborhoods and sights around that city that are not on the usual tourist paths. We got a lot of insight and background from them before we set out. We really appreciated their friendliness and help. The whole staff recognized us right away and always welcomed us back when we returned. We stayed for a week, and we felt like it was like a home in Rome."

"The Sofitel Roma Villa Borghese is 5 star plus. My husband and I just arrived home after a fabulous, faultless 4 night stay. We travel frequently worldwide and this hotel is at the top of our 5 star hotel experience. The hotel is brilliantly situated in an elevated position over the city, a short walk from the Spanish Steps, key sights, shopping and Villa Borghese park. We received a warm welcome when we arrived, not just initially but every time we walked through the door. The whole reception team were professional and made us feel valued. They were always one step ahead … for example, anticipating the need for a taxi. Our luxury king room was large, spacious, light and wonderfully designed, equipped and decorated. The housekeeping team deserve credit for their hard work and attention to detail … Not a speck of dust or smeared glass anywhere. Absolutely first class. The hotel restaurant has to be a culinary jewel in the local vicinity. It appeared that a number of locals visited … Always a good sign. The views over the city are truly magnificent and the modern, contemporary decor wraps itself around you. The quality of the cooking was a delight … Innovative with an emphasis on quality ingredients. It must be said the restaurant also offers value for money. Something most 5 star hotels struggle to do. Last but not least, the restaurant team are warm, welcoming and professional. Nothing is too much trouble. The staff at this hotel have a pride in their service and it shows in every detail."

"The hotel enjoys an exceptional location in the heart of Rome, and the terrace on the seventh floor offers a truly breathtaking view of the city. Unfortunately, the rest of the experience does not live up to the standards of a five-star hotel. Breakfast was particularly disappointing: packaged cooked ham, mediocre prosciutto, and virtually no choice of chees. The most surprising episode occurred when someone knocked on the door of my room and handed me a small card wishing me “Happy Birthday” — which was not my birthday — together with a plate containing an apple and two partially dried mandarins. What was probably intended as a kind gesture came across instead as rather absurd for a hotel of this category. In short: an exceptional location, but attention to detail and overall service quality that fall well short of what one expects from a five-star hotel. Penny wise, pound foolish."