"40 minutes from Rome Fiumicino airport, we were made to feel very welcome by Claudia upon arrival. We were delighted to receive an upgrade and our suite was superb, very decent size and well equipped. The bed was extremely comfy. The concierges were so helpful in suggesting and booking restaurants. Gym facility of the lower floor was very good. Location is a short stroll down the hill to Trevi Fountain and busy shopping area and not far from the Spanish Steps. Some lovely excellent restaurants and cafes in the nearby streets and a beautiful park a short stroll away which was nice to visit. We were delighted with our stay."

"Writing this while still at the hotel because we absolutely love everything about it! As Platinum Elite members, we were offered an upgrade to the next room tier upon check in. The room, actually the whole hotel, is very nicely designed. Every detail is well thought of. We had a beautiful bottle of wine waiting for us in our room, and only minutes after we checked into our room, we were sent a lovely tray of gluten free snacks, which I thought was VERY thoughtful 🤍 Turn down service is on point, drinks at the W Lounge are delicious! Can’t wait to try their breakfast tomorrow (we missed today’s as we were very tired and slept in)! Ahh did I mention their bed is sooo comfy!! Location is also great! It’s not our first time in Rome, but I believe this is one of the best locations we’ve stayed in so far! Lately we’ve opted for the another hotel chain when in Rome, but this one wins for sure! We’ve found ourselves a new lovely place to stay when in the city. I am so bad with names, but everyone we met from the moment we stepped foot in the hotel until this moment were helpful, polite and very warm. Thank you W Rome! Xx"

"Our anniversary celebration at the W Rome was one of the most meaningful experiences of our lives — and Rafaella is the reason it became unforgettable. We traveled to Rome to renew our vows, and Rafaella embraced our celebration as if it were her own. Before our ceremony, she surprised us with a stunning room upgrade. When we entered, chilled champagne and a breathtaking arrangement of flowers were waiting for us — a moment that quite literally took our breath away. But what moved me most was something even more personal: Rafaella presented me with a beautiful wedding bouquet for our renewal ceremony. It was elegant, romantic, and deeply thoughtful — a gesture that made me feel like a bride all over again. In addition, she prepared meaningful mementos for us to keep, tangible reminders of a moment we will cherish for the rest of our lives. These were not routine amenities. They were heartfelt expressions of care. Rafaella didn’t just enhance our stay — she honored our love story. The W Rome itself is vibrant, stylish, and impeccably designed, yet the service carries a warmth that makes you feel truly welcomed. The entire team was gracious and attentive throughout our visit, but Rafaella’s sincerity and attention to detail elevated our anniversary into something profoundly special. Rome will always be magical — but this renewal, celebrated at the W Rome with such kindness and intention, will forever be one of our most treasured memories."

"Our flights were rerouted back to Rome and I called the W in middle of night from airport and they were able to arrange a room with food for us by the time we got there. Their service and hospitality was the exceptional. If I were to visit Rome again this would be my go to place"

"My husband and I spent a long weekend at the W Hotel Rome and from the very beginning to the end of our stay everything was truly exceptional. The hotel is a beautiful palazzo with outstanding amenities, the gym, in particular, is excellent and the overall atmosphere is both elegant and welcoming. The service deserves special recognition. Every member of the staff was kind, attentive, and genuinely friendly, making us feel cared for at every moment. Our room was stunning and we were pleasantly surprised with a complimentary upgrade to one of the suites which made our stay even more special. I would especially like to thank Fernanda, the General Manager and her wonderful team for creating such a memorable experience and making us feel truly at home. Special thanks go to Edwin (apologies if I misspelled his name) from the breakfast room, who consistently went the extra mile; Giuseppe, the desk manager and the team member who checked us in and with whom we enjoyed several lovely conversations. Matteo at the bar and his team were fantastic as well, always professional and welcoming. A heartfelt thank you to the outstanding concierge team Lead Concierge Filippo, along with Flaviano and Omero for their excellent recommendations and valuable tips which greatly enhanced our stay in Rome. Finally, do not miss the hotel’s restaurant, Giano. It is absolutely worth dining there, especially to experience the beautifully presented Sicilian cuisine that is thoughtfully explained and truly delicious. An unforgettable stay in every sense we cannot wait to return. Thank you again and hope to see you soon in the eternal city."