"Grand Hotel Excelsior Vittoria is one of those rare places that stays with you long after you leave. From the moment you arrive, there is an unmistakable sense of history, elegance and genuine Italian hospitality. The setting is simply breathtaking, with extraordinary views over the Bay of Naples, beautiful gardens and an atmosphere that feels timeless. Every detail is considered, yet nothing feels forced, the service is attentive, warm and incredibly personal. What made the experience truly special was the people. There is a level of care, kindness and professionalism here that transforms a beautiful hotel into something much more memorable. From breakfast overlooking the sea to quiet moments around the property, everything felt effortless and special. Excelsior Vittoria is not simply a hotel in Sorrento, it is part of the soul of Sorrento itself. A place filled with history, beauty and character, and somewhere I already know I will remember with enormous affection. A truly exceptional experience. 🤍"

"Grand Hotel Excelsior gave us the most incredible stay! The hotel is positioned in the perfect location near the center of town, but then also remains peaceful in the hotel. The service was impeccable and views were stunning. We will definitely be back!"

"I had an absolutely wonderful stay at this hotel! From the moment we arrived, the service was exceptional, the staff were friendly and professional, and the room was beautiful, spacious, and spotless. Everything was well taken care of, and the atmosphere was elegant, relaxing, and welcoming. It was truly a memorable experience, and I would definitely stay here again. Highly recommended!"

"Magnificent hotel unrivalled location! A step back in time, old worldly charm with the facilities and service that are totally unique and I think unrivalled in the modern world"

"We came to celebrate our son's birthday at the hotel, but it felt like our kids were not welcome at the hotel. Before booking the hotel I asked if kids were welcome in the pool and got a yes as reply. Our first day in the pool there were issues with another guest from the hotel not being happy with kids there. The hotel manager Tiziana Laterza and her friend (who was the guest being unhappy with our kids at the pool) were also at the restaurant that same evening and they were both not pleased with the kids appearance at the restaurant celebrating the birthday. The hotel manager sent the kids to another part of the hotel with a football near an unmonitored car park so they couldn't disturb anyone. It does not seem responsible to send kids to play where there is a risk from cars driving in and out plus there was no hotel staff near to look after kids or cars. It is interesting because the hotel manager in a post describes how the hotel embraces diverse realities that must coexist and here highlighting families with small children. But apparently the diversity is not welcomed everywhere at the hotel. There wasn't a single recognition from the hotels side of my son's birthday, everything that was actioned was on our own behalf, arranging cakes, balloons etc. There was not a single card or a friendly gesture from staff. We have spent my son's birthdays at other 5 stars hotels around the world with way better service. We had a dinner at Terezza Bosquet and were advised the 12 courses would take 3 hours. It ended up taking 4 hours with a lot of waiting in between the courses. There were a few highlights but most was a mediocore experience, especially the coffee dessert experience was off. The property - and especially at L'orangerie - is full of mosquitos. We did not feel our kids were welcome at the hotel. With that said the hotel is beautiful, most of the staff very kind and helpful and the food at L'Orangerie was good."