"Overall we had a wonderful stay at this hotel. The location was great for walking to all the areas of Lucca. It is definitely noisy when your room faces the piazza. But that is to be expected - would consider a portable sound machine if you are sensitive to noise when sleeping. Vanessa at the front desk was amazing! Very personable and super helpful with making dinner reservations and for suggestions for things to do. Only complaint was the room was too hot. I understand AC restrictions but the thermostat was locked and only accessible by staff to change. Would have liked it to be just a bit cooler. Would stay here again!"

"We visited for a special occasion and booked the Adagio King room for 3 nights on arrival I was told that there was 2 people with the same name as me staying at the hotel this should have raised my suspicions but due to the fact that we were processed through our passports did not think anything of it. I can only say that the room we were given was not at all suitable as it was for disabled guests apparently (this I cannot begin to understand as nothing in the room supported the use of this room by any disabled person) The following morning, I spoke to the duty manager who was very helpful and suggested we look at another room which was not quite the same as The Adagio King room, we then proceeded to go to breakfast but were told we were not due any breakfast, when this was checked following another visit to the duty manager we got access to the breakfast area. Lovely hotel but the process for booking guests is deplorable and done without any finesse in relation to making sure guests get the proper attention due. It was clear from the beginning the booking of the other person into our room was wrong but to try and mitigate the issue by putting us in the inferior room was appallingly obvious (one of the internal staff actually called our first room the darkroom and was very surprised we had indeed been allocated this room at all)"

"We had a super time in Lucca, with our stay at the very special Grand Universe Hotel at the centre of a great trip. The food, service and staff were all excellent and with brilliant room upgrade, the stay in Lucca was outstanding. Thanks to the great team who looked after us, including Antonia."

"Really comfortable bed, staff were excellent!!!!!!! In fact next level and nothing was too much trouble. Room was really clean and location excellent. Our only problem was again the room was extremely noisy and unfortunately there were no quiet rooms available. The only way to sleep was with air conditioning on and fan was extremely noisy but did block out some of the street noise. Don’t choose rooms along in line with room 54!! All rooms opening to the piazza would be noisy. I’m sure there are quiet rooms on the other side of hotel."

"This is a lovely hotel in the most beautiful city. We spent three days in Lucca decompressing after our daughter’s wedding. The hotel was well-situated on a lovely square with cafes all around. The staff were amazing, breakfast was excellent. The only very slight downside was the room layout was a bit quirky and dark, there were only two small windows. But overall I’d definitely return!"