"So many things about L'Andana were great and we genuinely had a nice time but the service let it down. The rooms were beautiful and the children loved the pool, golf driving range and tennis. The adults pool and spa facilities were also good and we had a great golf lesson. A real highlight was the La Trattoria restaurant where the food and service were exceptional by any standard. Sadly the service across much of the rest of the resort was mixed - the odd highlight (the gentleman we assume was the maitre'd at main restaurant was always friendly,) but often it was poor and not what we have experienced at other 5 star resorts charging these sorts of rates. Examples included - reception 'making' a booking for us at the restaurant only for the restaurant to not have us booked in (although it was rectified by the maitre d), on another night - one person's meal being completely forgotten at the restaurant, as others have noted a very mixed experience being able to order drinks poolside - sometimes great and very responsive but other times orders via WhatsApp sitting not picked up for half an hour etc. We also found that certain activities we were looking forward to like wine tasting were not available unless booked in advance or right at the start of the week. We were also incorrectly charged for an activity (beach) which we ended up booking with the beachclub directly instead of via the hotel as we found the service to be slow. Again this was rectified when pointed out but just not what you'd expect. Any one of these alone is not the biggest deal but it seemed that there was a lack of experienced staff and coordination across different teams and put together it was enough to take the gloss of what was otherwise a very nice holiday. I've given it a generous 4 because it's such a lovely locale. I hope that the hotel staff can lift their game because it's such a lovely place."

"We experienced great difficulties throughout our stay with the lack of staff around the hotel to assist guests. We could not get anyone to respond to WhatsApp messages for drinks around the adult pool and had to ask the pool man (young boy) to call this through for us. We saw lots of people getting orders delivered and would sometimes stop the waiter to order if they saw us. I went to the bar myself to get drinks but nobody was there. I asked at reception and was told someone would be there soon. I am not sure why the receptionist could not serve me a drink. The bar tenders (2 men) came to the bar, poured a glass of wine and left again. I was left at the bar completely ignored and very upset. We ordered room service and had 4 meals delivered and charged when there are only 3 of us. It was difficult to be understood. I felt reception staff could have been more helpful (apart from the 1st lady). I saw other guests receiving much better service, they were Italian and American. We are English. The level of service and attention received was very disappointing and did impact our enjoyment a great deal. Online the hotel states there is a poolside bar. This is false and should state the dates it is open as it was not the case on the dates we stayed."

"L’Andana estate is beautifully restored and lively grounds and gardens. Pool areas are relaxing and access to the beach club is simple Town is also very cute for some shopping g and dining. This was my third trip and was not disappointed!"