"I was truly impressed by Borgo dei Conti Resort. From arrival to departure, the team made us feel genuinely welcome and cared for, with a warmth and attention to detail that stood out. The recent renovation is beautifully done, blending historic charm with modern luxury and comfort. The property is stunning, surrounded by rolling hills, an ideal base for exploring Tuscany and Umbria. We visited “Pienza” and “Montepulciano”, with every drive offering breathtaking scenery and hidden gems. The food was exceptional throughout, especially the fresh, flavorful fruit. What stood out most was the hospitality. Unlike many luxury hotels, Borgo dei Conti made us feel like valued guests, not just room numbers. That personal touch made all the difference. A special thank you to **Maya** for her kindness and constant smile, which made our stay even more memorable. If you’re looking for a luxurious countryside escape with charm, elegance, great food, and heartfelt hospitality, Borgo dei Conti is highly recommended. We would happily return."

"Overall, I would give this hotel 5 stars, with just a few exceptions that I'll mention below. The Hotel & Grounds ⭐⭐⭐⭐⭐ The hotel and its grounds are absolutely breathtaking. The photos simply don't do this place justice. The property is set in a secluded rural area surrounded by forests, with a grand entrance and an incredible sense of privacy. It was once a fortress, which adds so much character and charm. The estate is expansive, with plenty of peaceful outdoor spaces where you can relax, read a book, or simply enjoy the beautiful scenery. I would highly recommend having a car if you plan to explore nearby towns like Perugia or Assisi. Both are about a 45-minute drive away, and there is no public transportation nearby. I also don't believe there are alternative dining options within walking distance, so most guests will likely dine at the hotel, as we did. Our Suite ⭐⭐⭐⭐⭐+ Our suite was absolutely stunning. Every detail had clearly been carefully considered, and the interior designer did an exceptional job. Looking at the photos online, it seems each room has its own unique style, so I can only speak for ours, but it was beautifully modern. The real candles were such a lovely touch. The bathroom was gorgeous, with impeccably pressed, delicate face towels that added to the luxurious feel. The suite itself was very spacious, beautifully designed, and truly felt like a five-star-plus experience. One thing I found a little strange was that there were no irons in the room. I understand this may be due to Italian safety regulations, but instead they offered handheld steamers. Surprisingly, we were told the hotel only has two steamers for the entire property. That seemed odd, especially for a luxury hotel. A handheld steamer isn't a significant expense, and most five-star hotels provide one in every room. Another small surprise was the absence of a welcome note or any arrival amenity, such as a drink or sweet treat, which is fairly common at luxury hotels. On the positive side, the minibar was restocked daily with complimentary soft drinks and juices, which was a nice touch. Front Desk ⭐⭐⭐⭐⭐ The front desk staff were wonderful. Every member of the team we interacted with was friendly, welcoming, and genuinely helpful. Dining ⭐⭐⭐ This was the weakest aspect of our stay. The hotel has two restaurants: one upscale restaurant and a more casual poolside restaurant. Upscale Restaurant ⭐⭐⭐ The menu was very limited, which in itself isn't unusual for fine dining, but the selections felt quite unusual and made it difficult to choose a meal. Unfortunately, the food was disappointing and overpriced. The restaurant was nearly empty, there was no background music, and the atmosphere felt very quiet and somewhat awkward. The service was professional but lacked warmth and personality. Another thing that stood out was how small the wine pours were, and champagne was served in tiny cocktail glasses rather than proper champagne flutes, which felt unusual for a luxury property. Overall, I would give this restaurant about 3 stars. Casual Restaurant ⭐⭐⭐⭐ The casual restaurant was noticeably better. The pizzas were very good, and the chicken dish was excellent. Service was efficient, although still somewhat impersonal, and again the wine pours were surprisingly small. Overall, I would rate it between 3.5 and 4 stars. Pool ⭐⭐⭐⭐ The pool area is beautiful, with plenty of loungers available throughout the day, including covered daybeds that provide welcome shade. However, there is no poolside service. No complimentary cold water, chilled towels, or small refreshments were offered, which felt like a missed opportunity. At a resort of this caliber, especially during very hot weather, I would normally expect at least complimentary cold water available throughout the day. Because of that, I would rate the pool experience 4 stars. Spa ⭐⭐⭐⭐⭐+ The spa is absolutely beautiful and one of the highlights of the property. It includes multiple saunas, a steam room, indoor pools and all of these facilities are included in the room rate. Massage treatments are available for an additional charge. There is also a gym on the property. A truly five-star-plus experience. Sports Facilities ⭐⭐⭐⭐⭐ The hotel also offers both tennis and padel courts, which are another great amenity. Breakfast ⭐⭐⭐⭐⭐ Breakfast was served in the upscale restaurant on a beautiful terrace overlooking the grounds. The selection was excellent, and the service was warm and friendly. Five stars. Parking ⭐⭐⭐⭐⭐ Complimentary valet parking was another appreciated luxury touch. Final Thoughts Despite a few shortcomings, this is a truly beautiful luxury hotel that I would absolutely recommend to anyone visiting Umbria. The property itself is stunning, the suites are exceptional, the spa is outstanding, and the grounds are incredibly peaceful. My only real suggestions for improvement would be to elevate the dining experience, create a more inviting atmosphere in the fine dining restaurant with some background music, improve the warmth of the restaurant service, and enhance the pool experience by offering complimentary cold water or other small refreshments throughout the day. If those areas were improved, this hotel would easily be close to perfect."

"Our family travels a great deal in Italy and otherwise. We love local hotels and the countryside. This hotel got it wrong in many ways: We had to cancel our trip three days prior due to a documented life threatening medical event. They refused to refund us. Gave us credit. We came back one year later. Should have just eaten the money. Hotel is located by power plant with two smokestacks and power lines as far as the eye can see. Our room smelled like sewage and they were unable to fix. Covered it with intense plug in air fresheners. Offered us a different room with less beds in it as compromise?? The gym has no a/c or ventilation and the local roads are impossible to traverse by foot- too much traffic. Feel landlocked. When we highlighted these issues and requested to leave one night early and a reimbursement, we were told we were there as an accommodation so no reimbursement would be provided. $3500 a night for our room. Do not go here! Go to Il Borro, Castiglion del Bosco, an Agriturismo etc."