"We were extremely disappointed with our stay. We specifically chose this hotel because it advertised air conditioning, knowing it would be hot during our visit. We also paid a premium for a balcony room overlooking the canal. Unfortunately, we could not comfortably enjoy either the room or the view we paid for. When we arrived for our three-night stay, the heavy drapes over the windows and balcony were completely closed, the bathroom was closed off by doors on either side, and a large fan was running in the room. It was immediately obvious that the room was very warm. We called the front desk about the air conditioning and were told to give it some time and call back if the room didn't cool down. We had a food tour scheduled that afternoon, so we left expecting to return to a cooler room. When we came back, it was just as warm. The front desk said they would send a "mechanic," but the person who arrived appeared to be a bellman who brought ice and water to add to the fan. That was apparently the solution. After another call to the front desk, we were told there was nothing else they could do until the following day. They offered to move us to a smaller room for the night so that we could at least try to sleep. We accepted, although this was obviously not the room we had paid for. The next morning, we were assured the problem would be fixed. We went out for the day and returned to find that nothing had improved. At that point, we were told it could not be fixed and were offered yet another room next door. Unfortunately, that room wasn't much better. Over the course of our stay, we were moved to a total of three rooms and spent a significant amount of time speaking with the front desk and management. The lowest temperature we were able to achieve was about 26°C (79°F), and even that required keeping the heavy drapes completely closed and closing off the bathroom. In other words, to make the room even somewhat tolerable, we had to completely block the balcony and canal view that we had specifically paid extra to enjoy. What was especially disappointing was the hotel's response. Other than apologies and moving us from room to room, we were offered no compensation, additional amenities, or meaningful attempt to make up for the inconvenience. We ultimately contacted American Express, through whom we booked the room, and they were able to obtain compensation for our first night. A hotel should not charge a premium for a balcony canal-view room if the room cannot be kept at a reasonable temperature while guests actually enjoy the balcony and view. Had we known that keeping the room somewhat cool required closing the drapes and shutting ourselves off from the very feature we paid extra for, we would have booked elsewhere. For the price we paid and the amount of our vacation spent dealing with this issue, this was a very disappointing experience."

"We stayed at Il Palazzo Experimental and paid approximately €580 per night, including breakfast. The hotel benefits from a great location, beautiful design, and a reception team that was consistently friendly, professional, and helpful. Unfortunately, several aspects of the stay did not match the price level. Despite booking a Superior room, the room was surprisingly small. The bathroom is clearly showing its age, with visible signs of humidity and maintenance issues. The air conditioning was also not functioning properly, leaving the room feeling stuffy and uncomfortable, especially during the current summer temperatures. The biggest disappointment was breakfast. There were often more waiters than guests, yet service was remarkably slow. It frequently took a long time before anyone came to take an order, tables were not cleared promptly, and the overall organization seemed poor. One waiter in particular, Stefano, gave the impression that even simple requests were an inconvenience. What is especially disappointing is that guests come here to enjoy their holiday. At a hotel charging around €580 per night, the service should make guests feel welcome, relaxed, and cared for. Instead, the atmosphere at breakfast often felt inattentive and unmotivated, which takes away from the overall holiday experience. Another issue was the children’s high chair, which costs €20 but was in very poor condition. The leather covering was damaged, and the chair felt old and unstable. At this price level, basic equipment should be maintained or replaced."