"The Mitsui Kyoto hotel is a must: A most beautiful & tranquil haven that envelopes you the moment you walk through its doors. The interior is a feast for the eyes & the bedrooms are equally as beautiful & relaxing with attention to detail and luxury at every turn. Staff are efficient, polite & welcoming. It is a truly beautiful hotel which wowed us all. A Japanese masterpiece of a hotel in our opinion. Just beautiful."

"Our stay at Hotel The Mitsui Kyoto exceeded every expectation. We have stayed at many five-star hotels in Japan and around the world, and while warm, personal service is common at this level, the service here was truly exceptional. Every interaction felt genuine, thoughtful and highly personalized. The team anticipated our needs without ever being intrusive, and we felt extremely well cared for from the moment we arrived until our departure. The hotel itself is beautiful and serene, with an atmosphere that feels both luxurious and distinctly Kyoto. Our room overlooked the garden, which made the experience especially peaceful. The hotel is in a remarkably quiet setting, and our room remained calm and silent throughout the day and night. The blackout curtains and sun protection were also excellent, completely shielding the room from the morning light and allowing us to sleep comfortably. The room was elegant, spacious and immaculately maintained, and the breakfast was excellent. We also booked a massage and the private onsen. The therapist was extremely kind and professional, and the private onsen was one of the highlights of our stay. It was beautifully designed, wonderfully relaxing and something we would highly recommend reserving. The price reflects the fact that this is one of Kyoto’s higher-end five-star hotels and was in line with what we expected for this level of luxury. It is certainly a premium experience, but in our opinion, it is well worth the price—particularly for anyone wanting to experience truly exceptional Japanese hospitality. What impressed us most was the consistency of the entire stay. The design, atmosphere, rooms, breakfast and facilities were all outstanding, but it was the staff who made the experience truly unforgettable. Hotel The Mitsui Kyoto did not simply meet our expectations—it surpassed them in every way. We left feeling that five stars were not enough. We would return without hesitation and wholeheartedly recommend this hotel to anyone looking for an exceptional and memorable stay in Kyoto."

"Positives: beautiful hotel in a great location. Large, expensive rooms with great amenities. We stayed in the Nijo suite, which was huge by any standards. Gorgeous 1 bedroom, large living room and walk in area. Two bathrooms and a nice dining area. The property had a nice sauna area and a gorgeous courtyard, however, there were some negatives… 1. Bathroom in the suite smelled moldy due to its design. The tub area is completely enclosed, making full drying difficult. We couldn’t use it at all due to that. 2. The food was very subpar for the standards of the hotel. Breakfast was worse than many five star Asian hotels, and coffee hour was equally disappointing. 3. They should offer more restaurants/amenities than they do at this level a hotel."

"HOTEL THE MITSUI KYOTO is exactly what a luxury hotel in Kyoto should be — classically beautiful, rooted in traditional Japanese design, and defined by an atmosphere of simplicity, grace, and elegance. The concierge and management team came through for us, and while there was a small hiccup along the way, they handled it professionally, earnestly, and with the kind of effort that reflects a genuine commitment to their five-star reputation. That recovery matters as much as getting it right the first time. One recommendation: if you are on the fence, feel free to skip the private onsen and instead invest your time in the other aspects of the spa, including the public onsen (which you still need to reserve). Kudos to a kid from Queens who was our server and studying to be a sommelier— Luka. He will go far in the hospitals business for sure. The location in Kyoto is outstanding — perfectly situated to experience everything the city has to offer. We will absolutely be back."