"not a minority friendly hotel, if you have any melanin in your skin I suggest you book another hotel. I was treated like a third class citizen, completely ignored at times. staff was rude to me on multiple occasions and every time i would come into the hotel after sight seeing i was asked if i was lost or looking for a hotel guest. mind you i booked and fully paid for 3 rooms."

"the hotel location is in the middle of nowhere . Very far from the interesting spots of KIOTO . They advertise rooms with castle view but those rooms are at the main road and the street noise is unbearable . most of the staff has poor knowledge of english and difficulties in understanding . breakfast experience is not exciting and sometimes you have to wait to be seated . i will not consider this hotel a five star and especially for the high prices they charge better options exist"

"My family and I were very underwhelmed by this hotel. The location is technically fine but note it is in the middle of a neighbourhood so for those booking do be sure to do your research on google map street view. The Onsen is fantastic, cannot fault it and was nice to spend an hour in it. The rooms were nice and clean but not wow. The breakfast was fine but not five star. The staff were fantastic but no more fantastic than staff anywhere we travelled to in Japan. I mean that as a compliment to the fantastic service we received everywhere in Japan as opposed to a negative on the Mitsui. If you took away the Spa, and it is for each person to decide what value they attach to sitting in a spa as part of their visit, then I'd put this as a decent 4 star hotel. Sadly I've never been so disappointed in what a hotel delivered compared to what I'd expected."

"I had an exceptional experience at the spa at Hotel The Mitsui Kyoto truly one of the best I’ve ever had. I initially booked one treatment, but after such an incredible experience, I returned and booked a second both with Hanabi who was absolutely outstanding. My first session was a deep tissue massage, and I genuinely felt immediate relief my back pain was completely gone afterward. It was both therapeutic and deeply relaxing. For my second visit, I had a body treatment and facial, and the results were amazing. My skin was glowing, and I left feeling completely refreshed and renewed. Hanabi was attentive to every detail and truly customized each treatment to my specific needs. Her level of care, professionalism, and intuition made the experience feel very personal and elevated. The spa facilities themselves are also incredible the jacuzzi and onsen were absolutely beautiful and added so much to the overall experience. Everything, from the atmosphere to the service, was flawless. The entire experience felt serene, luxurious, and thoughtfully curated. I left feeling amazing and would absolutely return. Highly recommend"

"Immaculately kept hotel and exceptional service. Rooms are spacious and so beautiful. Very relaxing atmosphere. Location is not in the "happening" parts of Kyoto, but it is right next to Nijo Castle, and by extension 1 block away from public transportation. ON SITE THERMAL SPRINGS IS ONE OF THE COOLEST THINGS I'VE SEEN AT A HOTEL!!! I didn't use the private onsen, but I felt very content after long walking days using the thermal springs."