"HOTEL THE MITSUI KYOTO is exactly what a luxury hotel in Kyoto should be — classically beautiful, rooted in traditional Japanese design, and defined by an atmosphere of simplicity, grace, and elegance. The concierge and management team came through for us, and while there was a small hiccup along the way, they handled it professionally, earnestly, and with the kind of effort that reflects a genuine commitment to their five-star reputation. That recovery matters as much as getting it right the first time. One recommendation: if you are on the fence, feel free to skip the private onsen and instead invest your time in the other aspects of the spa, including the public onsen (which you still need to reserve). Kudos to a kid from Queens who was our server and studying to be a sommelier— Luka. He will go far in the hospitals business for sure. The location in Kyoto is outstanding — perfectly situated to experience everything the city has to offer. We will absolutely be back."

"What a beautiful hotel!!! Gorgeous room, excellent service and staff, and all around magical feel. Room is lovely with everything you can need and more. Lovely gardens and a splendid breakfast. Loved the garden bar for afternoon relaxation and cocktails. Just a special place!!!"

"I stayed at this beautiful property in November for 3 nights. It's in an excellent location, right next to Nijo Castle which is central Kyoto. The rooms were quite spacious and well designed. Food was good and service was excellent, as expected throughout Japan. The concierge helped me book a couple of tickets to the Kyoto botanical garden light show and it was one of the highlights of our trip. The wow factors of the property are the garden and the onsen. The garden was well manicured and maintained. It was nice to walk through it during the mornings and evenings. The onsen was a must visit every evening especially after spending the entire day walking around Kyoto. Although I will say, I preferred the onsen at the Ritz Nikko much more. The water here wasn't as hot and because it's located underground, there was no fresh air coming in so it was a bit stuffy. I also booked a massage at the spa and it was just ok. Not saying it was bad, but i just wouldn't spend the money to book another session if I was to return."

"not a minority friendly hotel, if you have any melanin in your skin I suggest you book another hotel. I was treated like a third class citizen, completely ignored at times. staff was rude to me on multiple occasions and every time i would come into the hotel after sight seeing i was asked if i was lost or looking for a hotel guest. mind you i booked and fully paid for 3 rooms."