"Six Senses has exceptional staff and outstanding service. Mia in the dining room and Pratik at the reception were both courteous, professional, and highly attentive. They made the entire experience seamless and enjoyable. I truly appreciate their excellent customer service and hospitality."

"came away with genuinely mixed feelings. Aesthetically, the property is a standout — one of the most beautifully realized hotels we've experienced. The design language is thoughtful and specific to its setting, the materials and finishes are exceptional, and the public spaces and rooms have a quiet sense of place that's hard to find. On that dimension alone, it's a remarkable property. The service, unfortunately, didn't live up to what you'd expect from a hotel in this category. The concierge felt disorganized — requests slipped, follow-ups didn't happen, and basic logistics seemed harder than they should be. We also hit several pockets during the day when food service wasn't available anywhere on property, which is surprising at this price point. And across the staff there's a clear sense that many are either new or recently transferred in: friendly enough, but lacking the depth of knowledge — about the hotel, the neighborhood, even basic recommendations — that you expect from the brand at its other properties."

"Wealth and beauty doesn’t necessarily mean delicious or even good. I sit here at Six Sense Cafe in Kyoto. An upper marketed 5 star hotel and I just drank quite literally one of the worst coffees of my life. Made by an Indian looking man and Korean man who both only speak English and definitely not Japanese - there is not anything inherently wrong with that but being in Japan I would kind of expect more Japanese hospitality. For example, a white man took our order and Mizuki spoke Japanese. The man didn’t understand a word and brought out the wrong cake. I am not here to complain more to express my honest thoughts of this situation. I can tell this hotel is extremely affluent and for the mega wealthy. In fact, I over head before conversations about an American from New York who is here for a week and owns many restaurants all over the world. He spoke with a posh American accent - if that is even a thing - and he sounded like a right t*at. Look, I’m sure he’s nice and all but this place just gives me the creeps a little bit. It seems too cult like and weird. Everyone is dressed in white. $16 for a coffee is ridiculous and if it tastes good I wouldn’t be half mad but it was extremely mid, even less than. Wealth does not equal good. Beauty does not equal delicious. You can find just as good spots in Kyoto where you pay $5 or less for a coffee and breakfast and they are simply just incomparable. To the foreigners who stay here: this is not really Japan. This is merely a rich, English speaking utopia hotel that disguises itself as a modern and “Wabi-Sabi” hotel of Japan. Pretty sure Bill Gates would stay here."

"Outstanding accommodations and service. Beautiful room. Great breakfast. Very welcoming. Good location. A very fine hotel with great and cordial service. Six Senses is special."