"I am writing to share my feedback regarding my recent stay at Higashiyama Niseko Village, a Ritz-Carlton Reserve. Unfortunately, this stay left me extremely disappointed and fell significantly below the standards I associate with The Ritz-Carlton brand. I am a Marriott Bonvoy Ambassador Elite member and a long-time loyal guest of The Ritz-Carlton. To date, I have stayed at 36 Ritz-Carlton properties worldwide, including 4 Ritz-Carlton Reserves. Regrettably, this was by far the weakest Ritz-Carlton experience I have encountered. Overall Impression The entire stay felt disorganized and unrefined, more like a newly opened property or a poorly coordinated operation rather than a luxury resort in Japan. The level of attentiveness, detail, and service culture did not reflect either Japanese hospitality standards or the Ritz-Carlton Reserve brand promise."

"We just had a great stay at the Higashiyama Niseko Village over the New Year holiday, and we left feeling blissfully pampered at this luxury property. To be sure, this hotel isn't a mega-resort, nor does it bill itself as one. Instead, you will find a quiet haven, away from the bustle of Hirafu and with white-glove service. We have to compliment Genesis in particular, who ensured that our stay lacked for nothing, and who made us feel cared for every day. We also marveled at the courteousness and efficiency of the housekeeping staff, who kept our suite spotless and tidy in a completely seamless way. Also of note: although the hotel itself has limited dining options due to its boutique size, the Niseko-Yo village is just a 5-minute walk away, including a covered "magic carpet" lift system to take you uphill. There, you will find at least a dozen dining (and shopping) options, including Japanese, Chinese, pizza, desserts, and more. In short, if you are looking for a lively apres scene, or the amenities of a large resort, the Higashiyama may not be the place for you. But for real boutique luxury experience with warm and personalized service, this hotel punches way above its weight."

"FABULOUS STAY AT RITZ CARLTON RESERVE NISEKO - HOKKAIDO As a “Titanium Elite Member” I can highly recommend this RCR as a perfect stay for those who enjoy pure relaxation through harmonious combinations of extra luxury & exquisite service, superb rooms & boutique facilities, unobstructed views of mount Yotei and purity of nature with lots fresh air! This RCR is a10/10 mainly because of its Team, lead by the Hotel Manager Ms. Yolanda H., who was always around to say hello and assist, wonderful. The Duty Manager Mr. Genesis S. was our assigned contact at the Reserve upon check-in and he indeed took care of us basically 24/7 … he is a fantastic host and extremely knowledgeable about the local areas and also assisted us greatly for our day-outings including a trip to Sapporo. The restaurant & bar team was likewise amazing and a special thank-you to Mr.Rajitha, Ms.Rezel, Mr.Nut but also to all the other wonderful employees including the Chef (sorry forgot his name but I think he was from Malaysia) who came out to our table to assist with some of our special requests and all his food came out absolutely delicious and beautifully presented! We ate across the menu and we were very impressed with specifically the Hokkaido Wagyu Tenderloin, Hokkaido Scallops, Cod Fish and the Hokkaido Pork Chop plus the most amazing Hokkaido Mushroom Soup! Mr.Rajitha who is the Head Bartender made some good wine recommendations and delicious Cocktails (Apero Spritz) plus very “strong & great” Burbon-Coke-Mix and most importantly he was an absolute charming host with enjoyable chit-chats! Housekeeping was likewise outstanding and a a special thanks to Ms.Beau and Ms.Guitar; they made-up the rooms and “turned-them-down” in a swift manner and often without even seeing them. We went for breakfast and when we came back an hour later the rooms were cleaned & re-stocked to perfection. The beds are fantastically comfy and the linen, as well as amenities of extra luxury quality. The highlight is the oversized hot-tub facing mount Yotei! The complimentary minibar and Coffee machine with premium coffee was another nice touch! We will be back and we can highly recommend this RCR!!!"

"During my 10-day trip to Hokkaido, the highlight was our stay at the Ritz Carlton Reserve in Niseko for my partner's birthday. The service was impeccable; staff greeted us promptly, assisted with luggage, and offered valet parking. Check-in was comfortable, with attentive staff who spoke fluent English. Upon entering our room, we were welcomed with a towel sculpture birthday cake and a stunning view. The mini bar was well-stocked with complimentary drinks, including a bottle of wine and local cookies from Furuta Farm. The bathroom featured a large bathtub with a nice view, but it was not a hot spring, and cleanliness could be improved in some areas. For dinner, we enjoyed delicious fusion cuisine at Yukibana, where the staff surprised us with a birthday cake. As titanium members, we received a discount, making the meal great value. The hotel offers both indoor and outdoor hot springs, which were relaxing, especially since I had the public one to myself. The direct access to the ski slopes via the hotel gondola was a major perk, and we had a fantastic time snowmobiling, arranged by the hotel. Overall, I was very satisfied with our stay. While there were minor cleanliness issues, the exceptional service and amenities made it a memorable experience."