"Driving there was an experience as Google Maps didn’t update where there were road closures. When I got there, the experience is truly relaxing and enjoyable. Room was big and spacious, enjoyed the welcome Takahashi cake and in season sweet strawberries! The attentive waiters and waitress at the Lounge made every meal enjoyable. The seafood was fresh and generous. As it was off peak, staying there felt exclusive. Access to Pierre Hermes bakery during breakfast was another plus. Clearly, if one chooses to stay at this resort, it is to enjoy the room and environment it offers, as access to outside needs a car."

"No email asking about preferences pre arrival. No email briefing us about the bus service from the airport. We had to search on the web and made a reservation by emailing. No concierge. On site experience was the worst, especially compared to other Park Hyatt properties in Japan. Check in staff did not introduce the hotel at all. A poor room was assigned initially at check in (a parking lot view when the occupancy is only 50%- unbelievable I don’t think there’s a room worse than that) A lot to improve. By far the worst I’ve ever stayed in. Staff were not properly trained. Except for the nice Chinese staff working at the China Kitchen at breakfast, the breakfast was a complete disaster. No one to take our order, no service at all, poor food quality, and extremely poor quality Tesco 24-packed frozen food style pastries. The only notable things are Teppan restaurant (good service& food, tho we had diarrhea after that), nice Chinese staff at the China kitchen, and housekeeping staff but that’s it. If there’s any advice, I would say, an overall professional training is in desperate need, but they already had a monopoly at the high-end ski-in&out experience at Niseko (tho I doubt if it is actually “high-end” experience at all), so I don’t think they will make any changes. For starters, please tell the staff to say hi when they see a guest instead of ignoring."

"Exceptional stay. Stayed in the 2 Bedroom Residence with Onsen, stunning interiors, spacious layout and seamless ski valet service, all stood out. Great dining options and a true destination resort feel. Will return next year!"

"Outstanding hotel, everything was excellent, in every matter. Location is brilliant, atmosphere vibrant, excelent modern rooms, the value for money is incredible (we pay waaaay more for waaayy less in Europe). Staff is so helpful and always with a warm smile. Restaurants are absolutely te best. Will return for sure!"

"Our stay was fantastic. This was our fourth time visiting, and it has genuinely become a yearly tradition for our family. The rooms are excellent, the valet service is top-notch, and the location is unbeatable."