"I stayed at Four Seasons Osaka expecting the level of service and attention to detail associated with the Four Seasons name. Unfortunately, my experience was far from that standard. There were repeated cleanliness issues during our stay, including finding hair in the room on multiple occasions. What disappointed me most, however, was not simply the cleanliness issue itself, but how the management handled the situation after it was repeatedly reported. We spoke with Dica San, the Guest Relation Manager, who ultimately treated the entire situation as nothing more than a “housekeeping issue” and explained that there was nothing more he could do other than have the room cleaned again. We were also offered 20,000 yen and a taxi to the train station as part of the attempted resolution. On the day of departure, Kevin, the Day Manager, was also involved, yet once again the response was essentially that nothing more could be done and that the solution was simply further cleaning/deep cleaning. This was extremely disappointing. When a guest has repeatedly raised the same issue and given the hotel several opportunities to resolve it, the responsibility of management is to take ownership, investigate properly, and provide a meaningful resolution. Repeatedly sending housekeeping back to clean the room does not address the underlying problem. The response from management made it feel as though they were trying to close the complaint rather than actually resolve it. We did not need a taxi. We did not need 20,000 yen. We needed management to understand the seriousness of what had happened and take responsibility for the overall guest experience. For a hotel carrying the Four Seasons name, I expected much more from the management team. I sincerely hope Four Seasons Corporate reviews how guest complaints are being handled at this property, because the issue was not simply housekeeping — the way the complaint was managed became the bigger disappointment. If you are booking this hotel because you expect the exceptional service normally associated with Four Seasons, I would strongly recommend thinking carefully and making sure your expectations match the experience you may actually receive."

"Very disappointing experience for a Four Seasons I had a very disappointing experience at Four Seasons Osaka, particularly with housekeeping and cleanliness. After a long and exhausting day, I was finally ready to sleep when I noticed stains on my pillow. What made this especially disappointing was that I had already spoken to the hotel and specifically emphasized that I wanted the room properly cleaned and checked. I contacted the hotel, and at around 1:00 AM, the Night Shift Manager personally came to assist us. To be fair, he was professional, helpful, and genuinely tried to resolve the situation. He arranged a room change and helped us despite the late hour. I truly appreciated his effort. Unfortunately, when we entered the new room and I was finally about to sleep, I found hair on the pillow. This was the second cleanliness issue, immediately after the first one, despite having already raised my concerns and changed rooms. The following morning, I ordered a bowl and cutlery. When it arrived, the tray was visibly dirty, with crumbs and food residue from what appeared to be biscuits or bread. I have a photograph documenting this as well. My friend then contacted the hotel again and explained everything. We were told that the room would be thoroughly cleaned. After leaving the hotel and returning later, I was shocked to find another strand of hair on the bathroom rug. This was particularly disappointing because it happened after we had already complained, changed rooms, and were specifically told that the room would be thoroughly cleaned. At this point, it is difficult to consider this a simple housekeeping mistake. It raises serious concerns about quality control and room inspection. I was also disappointed with the communication. After requesting assistance with my luggage, the bellman who came to collect my bags was the one who informed me about arrangements for my transportation the following day. I found it unusual that such arrangements were communicated by the bellman rather than properly handled by management or Guest Relations. I want to specifically acknowledge the Night Shift Manager who assisted us at 1:00 AM. He was professional and genuinely tried to help. Unfortunately, his effort could not compensate for the repeated cleanliness issues and the overall lack of effective service recovery. This is not about expecting special treatment. It is about basic cleanliness, attention to detail, communication, and quality control — things any guest should reasonably expect from a luxury hotel, especially Four Seasons. The hotel itself is beautiful, and I genuinely wanted an exceptional Four Seasons experience in Osaka. Unfortunately, after multiple cleanliness issues, a room change at 1:00 AM, and several attempts to have the matter resolved, I left extremely disappointed. A luxury hotel is not defined only by beautiful rooms and facilities. It is defined by attention to detail and, most importantly, by how it responds when something goes wrong. Unfortunately, this is where my experience fell far short of what I expected from Four Seasons."

"Stayed on the Gensui floor. Amazing service by the ladies who take care of the guests on that floor. The Japanese breakfast was incredible - we thought we’d go downstairs at least once for breakfast, but never did. On the gensui floor, it seems they know your comings and goings, so housekeeping was always on point. The concierge in the Gensui lounge helped with reservations and also proactively packed breakfasts for us to go on our early departure. Simply top notch."

"We loved our stay here. We opted for the Tatami Mat Floor for our room and it was well worth it. We had a separate check in because of it and given some cold green tea and a mochi while we checked in. As well as access to a separate Japanese breakfast, activities, sunset cocktails, and snacks all included with our stay on this floor. It made it hard to leave the hotel it was so great. The room was beautiful. Especially the bathroom and shower area. There was massive soaking onsen tub. The only issue we had with the room is that it smelled... like fishy almost. I bought some air freshener products which did the trick, but whenever we came back to the room from exploring it would smell again."