"My family and I had a wonderful experience at Fairmont Tokyo. From the get go, the service we got from all the staff was amazing and faultless. The hotel is new and very modern. It is located next to a subway station and a number of cafes and shops. A 10 minute drive to Tokyo tower. The room was really spacious with a separate shower and bath, lots of amenities etc. The bed was really comfortable and big. The view overlooking tokyo and its tower was phenomenal. The pool are was amazing with a normal pool, heated jacuzzi and also another heated jacuzzi outdoors. There were good seating areas and staff were always present to help in anyway possible. They have cold plunge pools and steam rooms too. The areas were always super clean. I would highly recommend this hotel to anyone due to its luxury and close proximity to many places such as Ginza."

"Fairmont Tokyo has the hardware: a sky lobby on the 35th floor, rooms suspended over the bay, Tokyo Tower framed like a private painting. In this industry, however, hardware is table stakes. What separates a true luxury house from a beautiful building is the software, the people, and the way a property reads its guests before a word is spoken. That is where Fairmont Tokyo, the newest flag in Japan, already performs like a house twice its age. The reference point of my stay was the Director of Rooms, Ms. Jihyun Lee. In most hotels, leadership is an org chart; here, it walks the floor. Ms. Lee personally introduced herself with her card, asked about my comfort with genuine interest rather than scripted courtesy, and quietly orchestrated the details that define a seamless guest journey. Every delivery addressed to me was received by the bell team and brought straight to my door, arranged before I ever had to think about logistics at all. That is anticipatory service in its purest form: zero guest effort, one decision maker, full ownership of every touchpoint. And the standard she sets is no solo act; it cascades through every department. The front desk runs guest recognition the way Forbes teaches it: names used naturally, arrival and departure warm and friction-free. Housekeeping is back-of-house discipline made visible, crisp linen standards and turndown timed to the guest's rhythm rather than a schedule. The bell and Guest Services team, with colleagues like Jaehyeok, handled luggage logistics and every errand with the ownership of a private estate staff, while the concierge desk executed transfers and reservations with quiet one-touch precision. The F&B program deserves a review of its own. From the wood-fired coastal menu at Kiln & Tonic to the afternoon tea trolley at Vue Mer, the intimate counters of Migiwa and Totsuji, and the cocktails at DRIFTWOOD, execution was consistent at every single service, the true test of a kitchen brigade and its floor team. The amenities complete the picture: Le Labo in marble bathrooms, the 20-meter infinity pool framing Tokyo Tower, a 24-hour Technogym floor and the Fairmont Spa. This is omotenashi operationalized at Forbes-audit level, and it is what Accor means when it calls its people Heartists. Fairmont promises to turn moments into memories; at Fairmont Tokyo that promise has a name and a face. Five stars, and a note to the General Manager: with Ms. Jihyun Lee on the floor and a team this complete behind her, this property will define the Tokyo luxury set for years to come."

"This hotel is truly exceptional and one of the most luxurious hotels I have ever stayed at. Everything is brand new, beautifully designed, and finished to the highest standards. The staff were outstanding—professional, friendly, and genuinely attentive. The level of service exceeded all my expectations from check-in to check-out. Every detail was handled with care, making the entire stay unforgettable. The views are absolutely breathtaking and among the best I’ve experienced. Waking up to such a spectacular view was a highlight of my stay. I highly recommend this hotel to anyone looking for a world-class luxury experience in Tokyo. I will definitely be back."

"I approached the front desk after a poor nights sleep due to noise from the train tracks. I was referred to the Duty Manager Mr Janu who swiftly and gracefully offered me 2 alternative rooms further away from the train noise. This was actually an upgrade to a suite, and was much appreciated. It has restored my faith in Fairmont Tokyo. It has to be said that if you’re a light sleeper, the this may not be the hotel for you, as there is a fast road on one elevation, and train tracks on the other. The quietest rooms will be the ones overlooking the bay. The 43rd level bar is a must try, it’s overlooking the Tokyo tower and has a nice vibe. Staff were very pleasant and helpful, shout out to Reza."