"From the upgraded corner suite with commanding views of the Imperial Palace and Tokyo skyline, to the daily guests from housekeeping, to everyone from the GM to all the staff knowing our names, we could nitnhave had a better 10 day stay at FS Tokyo. Nearly brand new property and it looks it. Finishes and decor superb. Amenities all wonderful. Staff all friendly, accommodating, and helpful. Special kudos to manager Cherry, the guys in housekeeping with their thoughtful gifts, the doormen with their great tips and use of the house car (BMW 7 series no less), my family could not ask for anything more from this spectacular hotel. We started our trip at the FS in Osaka, then FS in Kyoto, and now the FS in the queen city of Tokyo and each property just got better and better. If you are in Tokyo, you must stay here."

"We spent 11 nights here to celebrate my 45th birthday in Tokyo, our first time in Japan. The hotel made it special, with a nice message on the room window, a surprise gift from the spa and also the breakfast team, etc. The concierge team also helped us plan trips to other cities and to recommend and book nice dinners. We arrived to Tokyo with everything already planned. The concierge team behind the app were also seamless, they dont say no to any request. The room is spacious, clean, comfortable with a nice view. The massage therapists were all great. Location also very good. Seemed central to us. Only 2 small comments: They only have 2 restaurants and one of them kids were not allowed, so you don't have many in house options - which is not too bad as it actually makes you explore other places. As mentioned, the hotel recommend great restaurants around Tokyo. The second comment is to view your spending, you have to request it by email or phone, while in other hotels you can track your bill and spending directly from the app or TV. So small suggestions, nothing that affected our stay. This is a true luxury hotel, with great service by a well tained team. Will definitely be coming back if in Tokyo and highly recommend FS Otemachi if you want a luxury city hotel in a very good location. All the best to the staff!"

"I have mixed feelings about the Four Seasons Otemachi. We've stayed at some of the top luxury hotels in the world, and the pricing at Four Seasons Otemachi still struck us as a bit outrageous; however, we decided to try the hotel anyway since we were in Tokyo and were able to get a suite using a stay 2 nights, get 1 night free offer. Regardless, we felt that our money didn't go very far, and they don't offer a club lounge for high-tier rooms, unlike other hotel brands (e.g., Fairmont, Hyatt, and other Japanese hotels we've frequented). The hotel is large and grand, yet there is an overall generic quality to it—you feel like you could be anywhere in the world. This is comforting but also made me feel like it lacked the charm of other properties we stayed at, where we felt that the Japanese culture and customs shone through more brightly and authentically. The Four Seasons hallways are way over-perfumed. I found the scent cloying and overwhelming (ditto for the bath and shower products in our bathrooms). The big positive standout of the hotel is the mirrored swimming pool, which is beautiful and serene and has underwater speakers. It's such a special and indulgent experience to get to swim laps there, and I made it a point to go each day of our stay. What's also fun is that there is a separate elevator bank that connects the hotel room hallways directly into the spa, so they encourage guests to just wear their robes, etc., from their respective rooms to the spa and pool area, which is highly convenient. Like other mixed-use towers in Tokyo, there are food courts, 7-11, etc., on the lower levels as well as direct access to the subway."

"Stayed at the four seasons hotel Otemachi in Tokyo and I have to stay the kindness and hospitality that was shown to us was truly incredible. We arrived at 6:30am because we had a very early flight and they had our room ready for us which was very nice. We did message them to tell them that our flight was going to be arriving very early in the day. The room was stunning with beautiful views of Tokyo. The hotel itself is located on the 39th through 36th floors of a very tall building in the financial area of Tokyo. It is very close to a lot of attractions as well as the imperial Palace. The decor of the hotel is absolutely stunning with breathtaking views and the most gorgeous flowers. They have two restaurants and a fabulous bar. The room was gorgeous with a beautiful large bathroom and the most comfortable bed. What makes this hotel truly special is the kindness and caring of the employees who work at the hotel. They have a beautiful spa and gym and a gorgeous indoor pool with breathtaking views. I highly recommend staying at this hotel. You will not be disappointed."

"The hotel was beautiful, well maintained, and offered a very pleasant atmosphere. The service was good, and the staff were friendly and helpful throughout our stay. We enjoyed our time at the hotel and appreciated the hospitality we received. Overall, it was a very enjoyable experience, and we would be happy to recommend it to others. A special thank you goes to MS. Airi the lady working at the bar . We truly appreciate all your help, kindness, and efforts throughout our stay. We would also like to extend our sincere thanks to the Hotel Manager and also Mr. Ben Kim for Your support, professionalism, and warm hospitality were greatly appreciated. A special thank you as well for the extraordinary concierge service and the excellent recommendations, which made our stay even more enjoyable and memorable. Thank you so much ."