"Absolutely brilliant looking property overlooking the bay with a beautiful lobby area. The size of the rooms are impressive and a very welcome surprise. The Marriot check in counter could surely use some courteous and welcoming staff members"

"Luxurious and contemporary hotel with stunning views over the Tokyo skyline and bay. The staff were incredibly friendly and attentive, making the stay feel seamless from start to finish. The rooms were very private and completely soundproof, which made for an excellent night’s sleep. Thank you for a wonderful experience."

"The hotel is very luxurious and their rooms are rather rather comfortable but for this hotel it ends there. The space is very restricted - it’s one tiny lobby, restaurant and the rooms that’s it spread across various floors. The space is rather tight and just for sheer luxury this hotel can’t be rated 5 star. A 5 star hotel has other amenities and facilities. This place has none. This place is more like an Airbnb or a residence where there is a reception and rooms. This is acceptable as well, however, to cover up for this the hotel does nothing. Their “star service” is really poor. I had a flight late that night and checked out at the standard time, and all hotels allow you to come back and use the pool/gym area to get changed and leave for the airport. However, since this building that the hotel is in is so restrictive, overall it’s a rather uncomfortable stay. I came back literally after 2 hours to change and asked the staff to escort me to the gym changing room (since it needs a key, again a restriction by the design of the hotel) and they completely refused saying sorry you have checked out you cannot use the bathroom to get changed. If this hotel had many other facilities like proper restrooms etc. it’s fine but they have just one that too for banquets and nothing else. It’s shocking how the staff that too they claim themselves to be star staff was so impolite and unaccommodating to even get changed using the gym toilet. Like I mentioned, all hotels allow you to come back and use their common areas and leave. How this is a 5 star is a question mark and their star service is pathetic. They seem very polite but all they say is “sorry, cannot do”. I once asked to see the restaurant when it had just closed to decide whether or not I want to have breakfast and all they said was “sorry, cannot” I mean it’s pathetic. Please choose from the very many other options."

"This is a great luxury hotel, with amazing service. The rooms are great and super clean. The breakfast is amazing and the selection is great. The hotel itself is just great. However it is a bit off the path and not a lot of restaurant near by. But if you walk 20 min you will be in an area with restaurants. I will definitely choose this hotel again in the future."

"Very bad hotel has 3 star service and 5 star prices and no steam sauna pool"