"Perfection! Everything about the Prince Gallery was amazing. Rooms were great, bar staff was amazing and breakfast buffet was top notch. Only slight downside was the location for what I was doing and seeing in Japan. However, that’s my choice but it was made up for in how comfortable the room and staff made me feel. I will definitely be back again."

"We stayed our 30 year anniversary. The hotel surprise us with suites upgrade and restaurant arrangements and gifts!!! OMG Their hospitality was incredible! We never forget that magical stay and specially I want to thank Ms Kayoko for dreaming come true!!!"

"This property has the potential to be a very nice hotel but unfortunately it is very crowded and very busy. At first glance, the hotel looks new, but upon closer inspection, you see that the carpets are worn stained and walls smudged. Our room was beautiful, except the carpet was so stained I was afraid to walk on it. Fortunately, the staff is extremely accommodating, especially the housekeeping staff. They go above and beyond. The restaurant is a different story – at least 20 minute wait to get in in a 20 minute wait at least for somebody to come over and take a coffee order and hand you a menu. That’s 40 minutes out of the day gone when you’re trying to see and do a lot in Tokyo, no excuse for this then there is the food - not so great. Certainly not what you would expect in a luxury hotel unless you are in the mood for mackerel and fish for breakfast – it looked like the Japanese breakfast would be suitable for a luxury hotel. Finally, I was very disappointed that as a loyal longtime Marriott/Bonvoy member, they would not accept my Bonvoy membership number. That means that I don’t have an upgraded room, don’t get points for this stay and don’t have a late checkout, which is why I booked the hotel in the first place. They were very strict about this and mentioned that they comply with Marriott regulations blah blah blah however, this is the first time in 40 years that I have not been able to receive points and benefits as a Marriott/Bonvoy member so I don’t really know what the story is but they were adamant about it. Very nice but adamant. They told me that it was because I booked through a travel agent – a ridiculous excuse and that has as a luxury hotel property, they don’t have to recognize Bonvoy members. I don’t remember seeing this in the rulebook, but instead of taking the risk in the future, I canceled two more future reservations at Bonvoy luxury hotel properties - just not worth it. So many hotels in Tokyo to chose from – this one is just not worth it"

"Stayed late Nov for 4 nights total, late booking and paid around 650 USD nightly for a Deluxe King. Review is based around recent stays and price point. Location: Excellent, right above a metro station, just 15 minutes to Shinjuku, Shibuya, or Tokyo station. Convenience store and pharmacy in the building with lots of local food options within walking distance. Property: Excellent, located at the top of the building with a commanding view of all of Tokyo. Beautiful lobby decor with a few high end dining options. Facilities spotlessly maintained down to the smallest details. Large indoor pool, spa, and fitness center. Room: Excellent, sleek and modern, and absolutely enormous by Japanese standards. Feels bigger than most western Kings even. Floor to ceiling window for an unbeatable view of Tokyo, with a massive bath. Bedding and toiletries were wonderful. Was upgraded to a suite for part of our stay with even more room, although I’d say the Deluxe King is plenty for 2. Service: Excellent, staff went out of their way to make sure we were accommodated. Had an excursion to Fuji during our trip and the hotel held our bags and helped move them to our new room when we returned. Check in also proactively upgraded us without asking for part of our stay. Generally speaking western hotel brands in Tokyo command a premium, and there are usually local chains that offer much better value. However in this case I’d say the premium is justified. My only complaint is the on site currency exchange machine offered criminal rates, but you’ll be fine with a credit card in Tokyo. Definitely one of the best LC properties I’ve ever stayed anywhere in the world."