"Substandard five-star hotel standards, from service to overall quality."

"Perfection! Everything about the Prince Gallery was amazing. Rooms were great, bar staff was amazing and breakfast buffet was top notch. Only slight downside was the location for what I was doing and seeing in Japan. However, that’s my choice but it was made up for in how comfortable the room and staff made me feel. I will definitely be back again."

"We stayed our 30 year anniversary. The hotel surprise us with suites upgrade and restaurant arrangements and gifts!!! OMG Their hospitality was incredible! We never forget that magical stay and specially I want to thank Ms Kayoko for dreaming come true!!!"

"This property has the potential to be a very nice hotel but unfortunately it is very crowded and very busy. At first glance, the hotel looks new, but upon closer inspection, you see that the carpets are worn stained and walls smudged. Our room was beautiful, except the carpet was so stained I was afraid to walk on it. Fortunately, the staff is extremely accommodating, especially the housekeeping staff. They go above and beyond. The restaurant is a different story – at least 20 minute wait to get in in a 20 minute wait at least for somebody to come over and take a coffee order and hand you a menu. That’s 40 minutes out of the day gone when you’re trying to see and do a lot in Tokyo, no excuse for this then there is the food - not so great. Certainly not what you would expect in a luxury hotel unless you are in the mood for mackerel and fish for breakfast – it looked like the Japanese breakfast would be suitable for a luxury hotel. Finally, I was very disappointed that as a loyal longtime Marriott/Bonvoy member, they would not accept my Bonvoy membership number. That means that I don’t have an upgraded room, don’t get points for this stay and don’t have a late checkout, which is why I booked the hotel in the first place. They were very strict about this and mentioned that they comply with Marriott regulations blah blah blah however, this is the first time in 40 years that I have not been able to receive points and benefits as a Marriott/Bonvoy member so I don’t really know what the story is but they were adamant about it. Very nice but adamant. They told me that it was because I booked through a travel agent – a ridiculous excuse and that has as a luxury hotel property, they don’t have to recognize Bonvoy members. I don’t remember seeing this in the rulebook, but instead of taking the risk in the future, I canceled two more future reservations at Bonvoy luxury hotel properties - just not worth it. So many hotels in Tokyo to chose from – this one is just not worth it"