"The hotel is beautiful and has an excellent location with direct access to the metro, making it very convenient for exploring Tokyo. Unfortunately, we felt that the service did not quite match the standards of a five-star hotel. There was no warm welcome, such as a welcome drink or refreshing towel, which is something we have come to expect from hotels in this category. We also found the hotel to be less family-friendly than expected. Please note that children under the age of 13 are not allowed to use the swimming pool, and the bar is only accessible to guests aged 16 and over. Families with young children should be aware of these restrictions before booking."

"The hotel's location is exceptional. With direct access to the Tokyo Metro, getting around the city was effortless, yet the hotel itself felt like a peaceful sanctuary above the bustling streets. We stayed in the Corner Kioi Suite, and the room was simply spectacular. The panoramic city skyline views were breathtaking, especially after sunset when Tokyo came alive with countless lights. Watching the city from the floor-to-ceiling windows each evening was an unforgettable experience and one we'll always cherish. The Sky Gallery Lounge Levita and bar offered equally stunning nighttime views. Enjoying a drink while overlooking Tokyo's glittering skyline was the perfect way to end each day, and the atmosphere was both elegant and relaxing. Beyond the beautiful surroundings, what impressed us most was the impeccable attention to detail. Every member of the staff was warm, gracious, and genuinely committed to making our stay special. From housekeeping to the front desk, every interaction reflected the highest standards of Japanese hospitality. Thank you Ms. Suzuki Hiroko (Manager) and everyone at The Prince Gallery Tokyo Kioicho for making our week in Tokyo so memorable. We left with wonderful memories and cannot wait to return. If you're looking for a luxury hotel with an unbeatable location, breathtaking skyline views, and world-class hospitality, I cannot recommend this hotel highly enough."

"One of the best hotels I have stayed at in Tokyo. I had a long stay, and the room was outstanding—spacious and incredibly comfortable. The attention to detail really impressed me, from the skincare amenities to the generously sized shower room. My room had an amazing view of the Imperial Gardens, and I could have spent the entire day simply admiring it. The hotel's convenient access to the subway was another major advantage. Although the breakfast selection was somewhat limited, everything was fresh and very well prepared. One aspect that felt a little unusual to me was the requirement to cover my tattoos in the gym. I don't recall encountering this policy at other hotels I've stayed at in Tokyo. That said, I understand it's a cultural consideration, and I was happy to respect it. Overall, I had a wonderful experience and truly hope to come back one day."

"Our stay at this hotel was simply amazing. From the moment we arrived, we were greeted by friendly and accommodating staff, who spoke english. Every detail was above and beyond, from the kimonos and pajamas in the room to all of the special skincare amenities that were provided. The breakfast each morning were some of our favorite meals of the whole trip. The views from the hotel are stunning and you must enjoy the lobby and sky bar. The hymns fully equipped and they have a spa, full lap pool and onsen."

"This hotel is in a very convenient area, surrounded by parks and plenty of greenery. It’s only about a 15‑minute walk to the Palace. This was my first time staying in this part of Tokyo, and the neighborhood is very lively at night, with many local restaurants and bars. Although this property is part of Marriott’s Luxury Collection, it does not provide the standard benefits for Platinum Elite members. We’ve stayed at many Luxury Collection hotels around the world, and this is the first time we were told we would not have access to the lounge. Additionally, we were informed that, as an upgrade, they would offer us breakfast instead—something that struck us as quite odd. When we explained that lounge access is part of our elite benefits, the receptionist suggested that we probably hadn’t stayed at a Luxury Collection property in Asia and therefore weren’t aware of the policy. We clarified that we have stayed at many in Asia. At that point, they could no longer argue and simply stated that this particular hotel does not offer lounge access. The receptionist then consulted a senior staff member to request an exception. Ultimately, we were granted lounge access, and I must say the experience there was very nice. I genuinely appreciated her effort and persistence in trying to accommodate us. However, the hotel should clearly state in their welcome emails that elite lounge access is not provided so guests can make informed decisions before arrival. We were also told our room had been upgraded. However, the room faced the opposite side of the city, offering little more than rooftops and helipads. It was fine for a one‑night stay, but certainly not a noteworthy view. The next morning at breakfast, we were greeted warmly. As we were about to be seated, I noticed a window table was empty. Since it was our last day and our room didn’t have a good view, I asked if we could sit there. We were told the table was taken, even though it still had dirty dishes on it. After we were seated elsewhere, a staff member came over, cleaned that same table, and then seated another guest who had just arrived. When I confronted the staff member, she simply walked away. The service at the breakfast restaurant was extremely minimal and far below what I would expect from a Luxury Collection property. It was disappointing and did not reflect the standard of Japanese hospitality. I ordered Japanese green tea, and after speaking to multiple staff members, it finally arrived about 30 minutes later. At the buffet, several times staff cut in front of me or abruptly reached over to refill dishes without waiting for me to finish serving myself. Considering the high price of this hotel, I had very high expectations. I enjoy exploring luxury hotels when I travel, but this stay was a significant disappointment. Unfortunately, this is one property we will not be returning to."