"I have over 2,100 nights at Marriott properties and have stayed in them in Asia, Africa, the Middle East and Europe - This is hands down one of my top five favorite hotels in the word! If at all possible, you must get a room with Club access!"

"The Ritz-Carlton Tokyo was an excellent stay and one of the highlights of my time in the city. The hotel’s location high above Tokyo provides truly spectacular views from the rooms — waking up to the skyline each morning was a memorable experience. The lounge service was outstanding, with attentive staff and a relaxed, refined atmosphere. Service throughout the hotel was consistently warm, professional, and very helpful. I especially appreciated how attentive and proactive the staff were during my stay. The concierge team was also very helpful in assisting with arrangements and recommendations. My only suggestion would be for slightly faster email response times, as replies were noticeably slower compared to other properties I stayed at in Japan. That said, once in contact, the concierge service itself was excellent. Overall, this is a fantastic property with exceptional service, breathtaking views, and a very polished experience. I would absolutely stay here again."

"Great ! We have been staying 5 nights at the Club Lounge where everything has always been first class and we much enjoyed our stay. Special mention is the service we have had from Charlie and his colegues: after just two days we felt as we were at home."

"All though this is featured as a 5 star hotel! We have spent 20 days in Japan and this is by far the worst hotel we have stayed at. What we were expecting was to leave Tokyo with a BANG and what we received from the Ritz Carlton was very upsetting! They rave about the amenities and the lounge, the views are great however, you can never find space to sit and have a drink. When you arrive the staff walks you out as they have no space. The lounge does not serve food and the staff seems lazy and always walking around and not being attentive to the guests. Communication is extremely bad and being the ritz Carlton the staff should at least know English. The restaurant closes at 9 pm only room service is available. The breakfast is small and no variety. Overall I recommend other venues which are way nicer and less expensive. Very disappointed. The rooms are small and does not reflect the advertisement either by the hotel or American Express."

"Very over priced. We paid $10,000 for a 5 day stay and the rooms are outdated and they even have a humidifier in the rooms to clear the smell. The hotel is very old and not worth the money. I highly recommend the Conrad Hilton which is a thousand times better, modern and the staff is amazing"