"An AMAZING HOTEL with an AMAZING TEAM. EDITION TORANAMON is an absolutely amazing hotel with a one of a kind team. This hotel is an example of hospitality level beyond perfection ! We came for a 12 days stay, 7 people, four rooms. As you enter the lobby on the 31st floor you enter an oasis of plants and you feel the special vibe, the unique decor, a fresh and refreshing scent and a unique view from high above the city. Hotel starts on the 31st floor and goes up to the 36th. All rooms have a view above the city, and one hears nothing of the hassle down in the street level. Underground station is right outside and it takes only 5-6 minutes to reach the platforms. Upon arrival a team member welcomed us, sat with us and explained all we needed to know during our stay. Every single team member was out there to welcome us and assist in whatever we needed. The team at all positions is extremely friendly, extremely attentive and welcoming truly at an outstanding level. Two members went out of their way during our stay: Mr. Ankush Tadndon , Director of Rooms who truly went out of his way and TOUCHED us all with his approach to assist on a personal matter. Mr. Harry of the Guest Relations attended on us every single day of our stay and acted like a true host. Marco, the Chef of the hotel came out a few times to hear firsthand how we were doing. We had repeating pleasant and interesting conversations with Asahi who attended on us a few times when we dined in the hotel. I would have loved to mention others by their names but they do not carry name tags. The hotel: Rooms are spacious, 40+ sq mrs with a convenient and spacious bathroom having a large rain shower next to a tub. There is a separate WC. Elevators are arriving fast. Those who travel frequently know this is not obvious. Dining: There are 3 different options for dining. Food and service were exquisite! You can often judge a hotel by its breakfast. On a holiday like ours this is the kick-off for the day. The Breakfast at the Edition is luxurious with a sumptuous choice at the buffet plus one course which you can order à la carte. By recommendation of the team I tried two of the Japanese Breakfast options (Oiniri and Wonton soup) and they were delicious and I had them a few times. Last but not least - the breakfast TEAM - what a team ! The TEAM at Breakfast was absolutely fantastic and they made the start of every day a great one. The SPA experience was also outstanding! The Edition Toranamon is an exquisite hotel having a class of its own. The score is 11 out of 10. We will definitely be back!"

"I was really torn about where to stay in Tokyo while visiting with my family at the beginning of Cherry Blossom Season. I have to say I was pleasantly surprised and its no wonder that it was voted one of the top 50 hotels in the world. It was the perfect juxtaposition of the west meets Japan, traditional with a modern blend. Beautiful lobby with one of the best views of the city and more importantly amazing staff. I read some of the other reviews but it was definitely not the experience my family and I had. The staff were just amazing to us, even better than some at the Ritz, Four Seasons and Belmonds. To start, Nalani from the concierge team was a true gem. I must have emailed her a zillion times and she responded quickly and helpfully. She single handedly helped me plan my whole trip to Japan. We arrived exhausted from an overnight flight with our young kids and the manager allowed us to get breakfast. A small thing for them but meant the world to us. We were also able to get ready for the day in their SPA. So not sure what other people expect but you can pay four times as much at other high end hotels and not get the same service. After some thorough research, we picked the edition because the rooms are considered bigger than most of the hotels in Tokyo!!! Although Tokyo is a big city, the rooms are on the smaller side and its very difficult to find a place that is large enough with extra storage space. The only thing that I did not love was the food. The breakfast muffins and fruit were great, but maybe its just hard to make American food? I did not love the fluffy, eggier pancakes. The Gold Bar at the edition is considered to be one of the best in the city but the cocktails fell short in my opinion. Perhaps my opinion is a bit skewed because the cocktails in NYC are so good. Overall, we had such an amazing stay and we felt very much at home at the Edition at the Toranomon hills."

"I was here for 4 nights in April. Like all Edition rooms, there’s a nice modern design, ample size, nice amenities and that branded scent. The hotel starts on floor 31, so great views. The entrance for taxis is a little tricky. There is a subway entrance just outside the hotel. And there is a 7-11 one block away. The overnight complementary shoe shine service is particularly impressive. I found all the staff at check in to be very helpful. The gym is pretty small and in a windowless room. The pool requires a reservation. We did have somewhat disappointing service at the lobby bar on a Monday night"

"I loved staying at this hotel. The decor/vibe is very modern, zen, spa-like. The lobby/bar area is filled with plants, light wood tones, and large windows with great views of the Tokyo Tower and surrounding area. A great place to return to after long days touring the city. Rooms have modern minimalist decor with spacious bathrooms and very comfortable beds. Food and service at the restaurants was excellent, including daily breakfast, bar, and lunch at the Blue Room. Service was great throughout - always greeted when coming and going. I reached out to the concierge before arriving to make restaurant reservation and room accommodation and they were responsive and took care of my requests. Last, the location was perfect for us. Away from the busy tourist hubs but still close enough for quick transfers and the train was right next the hotel (literally an underground passageway right outside the hotel exit). Would recommend to anyone visiting Tokyo."

"Stayed 3 nights at the Edition at Toranomon. Was really excited to try this hotel, which they advertise as being on the World's Best top 50 list. First of all, some of the good. Although I read some poor reviews on the service, I thought the service was excellent and that was definitely not one of the shortcomings in my case. Everyone was attentive and friendly and we were well taken care of throughout the stay. Any issues with service must have been addressed by now or some people may have had some one off bad experiences. Also, the location was excellent. Right next to the Kamiacho subway station, it was really easy to take the subway to most of the popular spots. The bad. The rooms were OK sized for Japanese standards but not large by western standards. Also, I understand the minimalist design but the rooms were not practical. No dresser to put your cloths in and only one small closet with some hangers so we basically lived in suitcases on the ground. We had come from skiing so had about 6 bags on the ground, which made the room messy and took away from any minimalist design. Also, the bathroom tub and shower was a plastic pre-formed design that reminds me of bathrooms in cheap Japanese motels. Definitely not what I was expecting from a 5 star. Also, the hotel is located on the top floors of an office building so the amenities are sparse. The gym was small and crowded when i was there so only stayed about 15 minutes. Taxi drivers did not know where the hotel was because it is not apparent from the street and the entrance is via a basement. So, the hotel was by no means bad but for a $1,000+ per night hotel for a standard room, I really think I could do better next time. It was good but probably not great enough for me to come back next year."