"We stayed here on our final night in Tokyo before flying home. Exceptional service and hospitality! Rooms were well equipped and a great shower!! I’m getting so spoiled with all of these amazing hotels in Japan! It was a very comfortable stay for our last night. We chose it because of the proximity of getting the train to Haneda the next morning. Thank you!"

"When you look at the hotel you know it's different/special/eloquent and from the past. The past i mean from 1908 when they first started to build the Tokyo Station the rest you can read for yourself. The day we arrived there was a Head of State leaving our hotel and was picked up by a parade of horse drawn coaches accompanied by horsemen in special dress ( it all looked very British style ) - you can see what sort of hotel it is. We were three days there after coming off our cruise ship before going back to Frankfurt/Germany. From entering the lobby, and being shown to our suite ( luggage delivered within minutes ) our whole stay was five star. The in-house restaurants , food and staff also five star. You'll see that the last restoration from 2007 till 2012 was really worth it .It made a change not being in a sky-scraper hotel."

"This hotel met most of my expectations. My husband booked so it was a nice surprise to see it located in the very cool Tokyo Station. We checked in late (~9pm) so didn't have to wait. Had lovely room on 2nd floor of 4 story building facing front of the hotel. Place is very close to Imperial Palace (although we didn't go there). We stayed 2 nights waiting on our Shinkansen bullet train reservation. What impressed me the most was the positively awesome breakfast buffet. Dozens of freshly cooked Japanese items, a few western items. More than enough variety for many days! Beyond that, curious "smart toilet"; guess this sort of thing is common in Japan but I never encountered it before. Staff at hotel extremely helpful: my husband injured his knee at the very beginning of the trip and they were great help with wheelchair assistance and helping him onto the train on our departure day. Concierge Marie Antoinette Mori and her staff. Not only did they help us departing from their hotel, they helped on our return to Tokyo even though we were booked then at a different hotel. Only disappointing thing was we booked with AmEx and supposed to have USD 100 dining/beverage credit. We thought it applied to all restaurants booked through the hotel but sadly mistaken there. There are only a couple venues to which it can be applied."

"It’s not easy to find a boutique hotel in an historical building & yet providing services that are all World class . The hospitality was well manifested from concierge to the eateries !! From the pre-check in assistances in trip planning to the last seeing off service on the NEX train platform .. from the greeting in the Atrium breakfast to the petit 4 on the dining table .. everything is so well delivered.. thanks to the Concierge team / serving team of Atrium & Miyama san . Will definitely continue our annual visit to Tokyo ."