"What an elegant building ! St-Regis Kuala Lumpur is one of the nicest-looking hotel we've ever seen. Marble everywhere, original statues... Simply charming ! Rooms are big, city view is breathtaking, bathrooms are beautiful, yeah we're close to perfect. Honeymoon amenities were so cute and tasteful ! Thanks to the teams. Also, heartfelt thanks to Amanda from Concierge team, we weren't sure of our plans in Kuala Lumpur and she saved our trip by organizing our entire itinarery at the buzzer, she even reserved us a last-minute table at PRIME (Le Méridien 5*) twenty minutes after our arrival at the hotel ! Besides her professionalism, she has a lovely soul, a heartwarming smile was on her face during every interaction and she always had the kindest and nicest words for my wife and i. We felt honoured as she offered us a nametag and chocolates, and treated us as really important guests. Wish her all the best. And shoutout to the porters, they were all super kind and helpful !"

"Unfortunately, this was the first time I have ever experienced something like this, and I have to say that what happened does not reflect the image, reputation, or level of service I would expect from a hotel carrying a name like The St. Regis. I was visiting Valley Mega Mall, and afterwards I decided to come to the hotel simply to sit in the lobby and have a coffee, as I normally do when visiting luxury hotels around the world. When I first entered the hotel, I received a positive and welcoming reception. However, when I went towards the lobby, I noticed around five or six people who appeared to be security personnel or staff, with one person sitting in the middle of the lobby. When I decided to sit down, one of them gestured to me in a rather rude and disrespectful manner, indicating that I should sit in a corner near another passageway. I did not argue or create a scene. I simply accepted the situation and moved on. Shortly afterwards, I went to the reception and explained what had happened. I was told that these individuals were not employees of the hotel. This raised an obvious question for me: if they were not hotel employees, why were they present in the lobby and interacting with guests and visitors in such a manner? I was not looking for an argument. I simply wanted to explain to the person involved that the way he had spoken to and gestured towards me was not appropriate or professional. When I approached him to clarify the situation, another older gentleman intervened and told me, in an ordering manner, “Don’t go there. Come here.” I asked him how he could speak to me in that manner. His response was to tell me to leave the hotel. At that point, I told him that this was disrespectful and unprofessional, and I decided to leave rather than escalate the situation. However, even after I left, I could hear him shouting near the entrance, in front of hotel staff and other guests, claiming that I had called him “respectful.” I clarified that I was referring to the hotel and the standard of service, not making a personal statement about him. The situation appeared to be heading towards a confrontation, which I found completely unacceptable. Is this really the level of professionalism and hospitality expected from a St. Regis property? To be clear, my issue was never about being asked to sit somewhere else. A luxury hotel has every right to organize its lobby and establish rules. My issue was the way I was treated and the manner in which the situation was handled. I also want to emphasize that I do not believe this incident represents Malaysian people. Malaysia is known to me as a country with friendly, respectful, and hospitable people. I consider this an individual experience that unfortunately left a very negative impression. I genuinely believe that no guest would want to experience this kind of treatment, and I also believe I cannot possibly be the first person to have experienced such behavior. This was my first impression of the hotel, and unfortunately it will also be my last. I sincerely hope the management takes this incident seriously and reviews who is permitted to interact with guests within the hotel premises. A luxury hotel's reputation is not built only on its facilities and appearance, but also on how every guest and visitor is treated. Unfortunately, based on my experience, I cannot recommend this hotel. I expected a much higher level of respect, professionalism, and hospitality from The St. Regis."

"Before the trip, I looked at photos of the Caroline Astor / St. Regis suites and had high expectations that the hotel would be similar to some of the finest hotels I stayed in. But perhaps it was bearing with check-in in an average lobby, entering the suite with the extra bed not set up, or the luggages not yet in, or pretty much all the pre-arrival requests going into a blackhole had me started on the wrong foot. Nine copies of the same hardcover book in the room about a KL building of lower importance. This couldn’t be fine enough, this hotel must be lacking substance. Doors don’t close silently, and oh, that din, constant din of the traffic noise, those motorbikes and emergency vehicles! Of all the things I don’t like, I must say I found the soundproofing to be quite poor. On the positive side, the suite is undeniably spacious and the layout is good. Not confusing. Powder, walk-in wardrobe, enclosed toilet, a bedroom that fits extra bed easily — all ticks. Not finding the massage room super useful, and a minimally equipped pantry would be preferred instead. I don’t find the butler service useful. Not having an executive lounge because you have a butler is a sorry excuse. The finest hotels I’ve been in have both. The butlers just send you standard beverages, and I heard you could pay to have them entertain your kids, but we didn’t try that. If I need to know anything about touristy things in KL, Gemini does the job well enough. The butler hotline could solve issues though, one time my suite wasn’t cleaned until 2pm, and complaining over the hotline got someone sent over rather quickly. Though the first reaction of, did you have a do not disturb on, was quite unwelcome (I did not, and if I had, they should have known for a fact — and leave a note card of sort). The location is less appealing than most great KL hotels. It is not connected or close to any mall, which is rather common feature for a KL hotel. I booked it knowing that, and since Grab is super easy, it is not too much of an issue. Mind you that the way to KLCC and Bukit Bintang would pass jammed roads during rush hours though. This hotel is close to KL sentral, but still not connected to it. Close to NU sentral, but not quite a walking distance with a child. My family and I liked the food. Breakfast spread has average variety, but high quality and taste great, as it should be in finer hotels. Their local delights like nasi lemak at breakfast and nasi goreng at crystal are legit. Good enough to satisfy your cravings if you got no time to go makan. Or the toddler on your tow won’t let you. The a la carte items during breakfast are lowlights though, feel almost like they are just there because a fine hotel must have them, but theirs are not quite fine enough. Overall though, I must admit my expectation was set based on how the suites looked, and the emphasis on butler service. The St. Regis / Caroline Astor suites cost about half of the highest priced luxury hotels in KL. Perhaps I was hoping for a steal, but it was not? I’d say the price point is still quite a good value for what you’d get, and worth shortlisting as long as you are not so easily bothered by traffic noise."

"My siblings & I arrived at The St. Regis Hotel KL as from 25th - 27th July 2026 & had an amazing experience at the hotel. It was beyond our expectations. We were very warmly welcomed. Mr Ammar from the Front Desk attended to us. He was indeed a very fast worker as he completed the registration process within minutes and the room access were assigned. From the moment we came, the hospitality was excellent & we were served with complimentary drinks & cocktails. Mr Ammar & one of his female colleague who attended to us were very polite & friendly. Both were very humble & diligently alert. Especially Mr Ammar, he took the initiatives to serve with kindness & patience. Their dedications to serve greatly impressed us & we were very pleased. As one of our room was not ready, we went to have some pastries & beverages @ The Drawing Room. We enjoyed the premium pastries, cakes & coffee. Very grateful to the staff-in-charge who was very friendly to assist us with our orders & selections. After we have finished consuming the pastries, cakes & beverages , the staff took the initiative to check on us to ensure that the pastries, cakes & beverages were commendably good. It was indeed very unique & the sweetness was just right. Glad that we have selected his recommendations. Really appreciate that gestures. Besides this, the breakfast buffet had a great variety of food which were also very delicious & tasty at the Brasserie located at Level Two. It could be one of the most luxury hotel with great services provided. Services were also commendable. From the moment we arrived till our departures, the experiences were remarkable. Their dedications to serve greatly impressed us & we were very pleased with such good hospitality The St. Regis Hotel KL’s staff provide. Rooms are clean, comfortable beds & very well decorated. Absolutely outstanding experience at this five stars hotel. Both Mr Ammar & his colleague deserve commendations. The St. Regis Hotel KL is indeed very lucky to have such good, loyal & dedicated employees. Kudos to all & Keep it up! Best Regards Angeline Koh & family"

"The hotel was spectacular, we had amazing staff waiting for us, Natasha!! She was lovely! Welcomed us so warmly and help us through our stay. We also had the pleasure to meet Fiona and she was also of great help to us with all the bookings we needed and special tips for our time in the city"