"I was very impressed. The service was excellent. See u again Rahmad -Splash-"

"Very suitable for our family. The room is quite big and for us. The facilities also great."

"⭐⭐⭐⭐⭐ The Gold Standard of Hospitality The Westin Kuala Lumpur Where do I even begin? From the moment we arrived until the very moment we reluctantly checked out after four unforgettable days, The Westin Kuala Lumpur delivered one of the finest hotel experiences we have ever had. As soon as our car pulled up, we were greeted with warm smiles, genuine enthusiasm, and impeccable professionalism. Our luggage was taken care of immediately, and we were welcomed by Najib , it felt like us we were returning family rather than first time guests. It was the perfect first impression and somehow, it only got better from there. There is one extraordinary staff member who deserves special recognition: Hash. Dressed beautifully in traditional attire, she radiated warmth, elegance, and kindness. Her smile could brighten anyone's day. Every single time we walked through the lobby, she greeted us with such genuine joy that it felt like she was truly happy to see us. Those moments may seem small, but they made us feel incredibly special. Hash and Najib are the very definition of hospitality, and they are an absolute asset to The Westin. People. They create memories that guests never forget. The concierge team was simply outstanding. Nothing was ever too much trouble. They were knowledgeable, efficient, friendly, and always willing to go the extra mile to make our stay even better. I was enquiring about moving rooms as m y mother felt level 30 was extremely high for her and would not go to the window, i expressed my worries to concierge and Gokhan manager on duty, he was really supportive and tried his very best to change rooms for us and we were able to see another room on another level and see if it suited mum better , in the end we decided to stay in our room. Breakfast each morning was another highlight. The selection and quality of the food were exceptional, but what truly elevated the experience was the incredible team serving it. Every staff member worked tirelessly with genuine smiles, kindness, and attention to detail, making every guest feel welcomed and cared for. The housekeeping team also deserves enormous praise. They were outstanding always smiling, always polite, and always asking if there was anything else they could do for us. Their attention to detail was second to none, and they took enormous pride in their work. I have spent more than 20 years working in customer service, and because of that, I notice the little things that many people overlook. I know how difficult it is to consistently provide exceptional service, especially in a busy hotel where every guest has different expectations. It's easy to do your job. It's much harder to make people feel genuinely valued. The team at The Westin Kuala Lumpur doesn't just provide service,they create experiences. Every interaction felt sincere, every smile was genuine, and every member of staff treated us with kindness, respect, and professionalism. You cannot train people to care this much. This comes from a culture where excellence is lived every single day. In a world where exceptional customer service is becoming increasingly rare, The Westin Kuala Lumpur has reminded us exactly what true hospitality should feel like. Every single employee we encountered represented the hotel with pride, passion, and professionalism. To the management, you should be incredibly proud of your team. They are your greatest asset, and they are the reason guests like us will return. Please make sure Hash and every department we encountered receive the recognition they deserve because they made our holiday unforgettable. Thank you for making us feel so welcome, so appreciated, and so genuinely cared for. Without hesitation, this is one of the best hotel experiences we have ever had. Five stars simply don't feel like enough. If I could give ten, I definetel would. We cannot wait to return. Lots of Love Abir & Family"

"Our stay at The Westin Kuala Lumpur was made memorable largely because of Hash, one of the lobby ambassadors. She went above and beyond to help us with our booking even before we arrived, patiently resolving our issues and making the whole process smooth and stress-free. Throughout our stay, she was always warm, friendly, and genuinely eager to help. She is a real credit to the hotel, and this review is mainly to recognise her outstanding service. Overall, the service from the hotel staff was good. However, the hotel itself is showing its age. Our bed was extremely soft and noticeably slanted, which affected our sleep. The Club Lounge was also quite understaffed, especially during busy periods. Despite these shortcomings, the excellent service left a positive impression on our stay."

"Rajib Khan provided exceptional housekeeping service that made my stay incredibly comfortable. The room was absolutely spotless, neatly organized, and left in perfect condition every single day. His attention to detail and dedication to cleanliness were truly impressive. I am very grateful for his hard work and highly recommend his outstanding service!"