"We spent 10 nights at this wonderful hotel as a family of five, and we could not have been happier with our stay. From the moment we arrived, we felt incredibly spoiled and truly taken care of by every single member of the staff. The hotel itself is stylish and modern, and the level of service is exceptional. The pool area, Wet, is beautifully designed with plenty of comfortable seating options, a great bar, and a fantastic atmosphere with fantastic view over the Petronas towers. Keith, the restaurant manager, made sure our breakfasts were perfect every single morning. Derek and Edvin took care of us like family at Wet, and Predit made us feel especially welcome throughout our stay. Sagedul looked after our room with great care and always left it spotless and beautifully arranged. We warmly and wholeheartedly recommend this hotel. It exceeded all our expectations, and we can’t wait to return."

"My recent stay at W Kuala Lumpur was unfortunately far below what one would expect from a five-star hotel. I brought my sisters to celebrate a birthday, something I frequently do at five-star hotels. Naturally, I expected a memorable experience. However, the birthday arrangement was extremely basic — just a card and a cake, and the cake itself was not particularly enjoyable. While the gesture was appreciated, it certainly did not feel like the thoughtful experience W is known for delivering. The most frustrating part of the stay happened the following morning. Because we were celebrating, we slept quite late, but were suddenly woken up by hammering noises from renovation works. This happened on a Sunday morning, which was honestly quite shocking for a luxury hotel environment. When I raised the matter at check-out, the response I received was that the team “should have informed us during check-in that the spa was under renovation.” Unfortunately, we were never informed. More importantly, the response felt more like explaining the situation rather than addressing the guest impact. As a former hotelier myself, I fully understand that renovations are sometimes necessary to maintain and improve facilities. However, renovation planning, guest communication, and service recovery are all critical aspects of hospitality operations — especially in a luxury hotel environment. What was disappointing was not only the noise itself, but the lack of meaningful service recovery after the issue was raised. Ironically, on a typical Sunday at home I can sleep until I wake up naturally. During this stay at a luxury hotel, however, we were woken up early by construction noise. That said, I would like to recognize Richard Chong from Style Housekeeping, who was friendly, professional, and attentive. His service reflected the level of hospitality one would normally expect from a hotel of this brand. I hope the management team reviews how renovation work and guest communication are managed, as guest experience should always remain a priority. Check in date: 14/3/2026 Room 1503"

"Fantastic property. The location is quite good if you want to be near the petronas tower. We stayed in a tower view marvelous suitr and the view of the petronas tower was great . The suite itself was one of the top 3 suites of Marriott city hotels . The best part was the service staff. Sabbir was assigned to our room and he took really good care of us and specially our aging parents who stayed with us in the next room. Rehman and a few others also regularly asked us what they could do . Really shows the service level difference between US hotels and SE Asia . Some nits : when we stayed ,every night there was a huge noise of motorcycles that came into the room . Breakfast was great for Marriott standards but we did not see much variation everyday when we stayed. All in all , we would likely choose this hotel just based on service and location when we are back to KL"