"The hotel was aesthetically, beautiful and service was great. The best part was the kids club. There were also wonderful little touches like a cake and balloons in the room for my bday"

"Everything was amazing! A huge shout out to the kids club (Yois, Sofía, Paula & Karla). My son enjoyed his time there so much which meant I got to enjoy my time as well (gave me time to go to the gym and the spa - which is fabulous! - with no mom guilt! The hotel is beautiful, service is top notch and the food in general is great. Highly recommend for families but is great for an adult getaway as well."

"This JW Marriott experience has been disappointing at multiple levels. Because of TSA delays of around 4-5 hours, we missed our flight and managed to rebook for the next day. JW Marriott was informed right away and there was no consideration on their part and we had to pay no show penalty of one night stay. I requested the reservation manager if they could extend the stay for one night, Marriott resort credit or future stay credit. As a consolation I was offered 5000 bonus points for a room that was close to 100K points. When we arrive the next day at 2 PM, had to wait for the room check in even though they charged us for the night before. Not just that, second night was a disaster with the loud generator buzzing over our ears making impossible for all of us to sleep or relax in our balcony. There was a power outage and we had the room next to an industrial grade generator. Apparently they could not change the room. Manager apologized and understood our frustration but could not do anything about it . I would expect something more than that from a premium 5-star property"

"We have been to this resort several times and enjoyed it. That said, on our last visit we were severely disappointed due to the fact that my wife's $4,000 necklace was missing from our room. The safe box in our room was not operational. We followed management's protocol, filed necessary paperwork and after their investigation JW Marriott will not take responsibility and reimburse for our loss. Bottom line, the resort bears responsibility and liability for the safety and security of it's patrons and belongings. They are not doing that."

"Excellent stay as always at the JW Marriott, beautiful views from the pool and five star service from everyone. Axel the front desk Manager is the best and made our stay unforgettable."