"My wife and I stayed at Waldorf Astoria Los Cabos Pedregal for five days to celebrate my 48th birthday. This was our first time in Mexico and our first international trip, and it became the best hotel experience of our lives. The exceptional service began at the airport, where a beautiful Cadillac SUV was waiting with cold water and refreshing towels. Our driver, Joseph, was incredibly friendly and made the ride special by telling us about the resort, Cabo, restaurants, and places to visit. Arriving through the spectacular private tunnel was unforgettable. Jorge welcomed us with fresh margaritas, explained everything the resort offered, and took beautiful pictures of my wife and me. The views, atmosphere, and genuine warmth of the staff made it feel like we had arrived on another planet. Francisco, our personal concierge, was outstanding. He handled reservations, cancellations, recommendations, and absolutely anything else we needed. Nothing ever felt forced or motivated by tips. Francisco and the entire team genuinely love what they do, and it shows. Our Estrella Suite was breathtaking, with incredible ocean views, a private infinity plunge pool, a separate living area, and more space than we could have imagined. Maria and the housekeeping team took wonderful care of us while always respecting our privacy. The personalized birthday surprises were unbelievable. The team left us a piñata filled with Mexican candy, a birthday cake, a bottle of Clase Azul, thoughtful gifts, and handwritten cards. After learning that my business involves Mustangs and Shelbys, they continued surprising us with personal touches connected to my passion. They didn’t simply give us a luxury room—they took the time to learn who we were and created an experience specifically for us. Don Manuel’s was another highlight. The breakfast buffet, fresh juices, made-to-order food, quality, and service were beyond anything we had experienced at other luxury resorts. Angel, Josue, Joel, and the entire team made every meal personal. They learned about our family and business, shared stories about themselves, and made us feel like welcomed friends rather than another room number. Our tequila tasting with the two Omars was also fantastic. They were knowledgeable, welcoming, and passionate about teaching us about authentic, high-quality Mexican tequila. Even our departure was exceptional. A private SUV took us to the airport, where another Waldorf employee met us and personally escorted us through ticketing, security, and all the way to the VIP lounge. The Waldorf team cared for us from the moment we landed until the moment we left. As a Hilton Honors Diamond member, I have experienced many beautiful hotels and luxury resorts, but Waldorf Astoria Los Cabos Pedregal is on another level. They have mastered customer service, excellence, and genuine hospitality. Five stars are not enough—if I could give them ten, I would. Thank you to Joseph, Jorge, Francisco, Maria, both Omars, Angel, Josue, Joel, and the entire Waldorf family. You made us fall in love with Mexico and Cabo. We cannot wait to return!"

"From the moment we arrived in property I knew the sty would be special. The service was impeccable, our villa spacious and every meal was delicious. Our stay coincided with their “Wellness” month, so we enjoyed a variety of free perks….morning workout classes, fresh juices, complimentary facials, a body scrub workshop and more! The only downside to our art is that it was abnormally windy almost the entire week, which made lying by the pool impossible without being wrapped in towels."

"This hotel is absolutely incredible. The team is amazing, friendly, attentive. The resort is absolutely incredible! Worth every single investment in a vacation that you can make. One of the best Hilton’s we have ever stayed at."

"Waldorf Pedregal is as top notch as it gets. We celebrated an anniversary and they made it special every chance they could. Upgrades, desserts, drinks, and constantly telling us happy anniversary and thank you for celebrating with them. Would recommend this place to anyone looking for a luxury resort experience."