"The hotel is brand new and the hard product is beautiful. In fact, the entire district is brand new and beautiful, about 2 years old. The lobby is on the 21st floor of this high rise building, and the rooms are on the floors above. Our first room was on the “odd” numbered side of the building. However, upon arrival, we could hear a loud band/music playing from the street below which could be heard in the room. My visit to the front desk to change rooms to the “even” numbered side of the building, a simple and reasonable request, ended up into a frustrating and stressful experience. After much back-and-forth, and much negotiation, nothing was resolved. She absolutely refused to change my room, she absolutely refused to cancel out my booking (I had just arrived) and she absolutely refused to reaccommodate me at a sister Marriott property, such as the Sheraton, even though I am Bonvoy Gold. After much unnecessary aggravation, a manager finally switched me to an “even” numbered room. I should not have to fight and argue and negotiate like this, and it ruined my stay. The “even” room was quite nice once this was all sorted out, but, there was no apology or service recovery, and I would never stay here again to avoid the hassle. Note that the pool is not heated."

"I stayed here for three nights in late April, my company booked my room along with 10 other co-workers for a corporate meeting. I was really surprised with the rooms, and concept of the hotel, honestly I was expecting a "traditional" Marriott - Business Property; the hotel appears to be new and is really clean. The restaurant has only a la carte options but everything really tasty and fairly priced, Check in, restaurant and bar are located on 21st floor, so the views you have from the bar are stunning! The area "Distrito 1" is really nice, lots of fine walking distance dining options and bars, is definitely the place to be while in Chihuahua"