"Noise from hotel-hosted wedding parties on the roof deck made the room uninhabitable from 2-10pm two nights of my stay. The hotel left a note in the room on the second night acknowledging that there would be noise but offering no solution or compensation. Not what I expect from a $400USD a night boutique hotel. I left a day early to stay at a different hotel. The Sofitel in CDMX is always professional and reliable. Brick has a good location and good breakfast, but a lot of room for improvement in offering guests a restful stay."

"This is our second stay at the Brick hotel following a solid experience on our first stay. We are incredibly disappointed with our second experience due to how the hotel handled a broken air conditioning unit in our room. First, we’ll share that we appreciated how the staff initially approached us when we inquired about the ac in the room - they were apologetic, non-defensive, and unsurprised that this is an ongoing issue with our particular room (apparently involving a larger fix that required a maintenance team that the hotel can’t fix). It is upsetting that they would place guests in a room that costs almost $900 a night that has a known issue!! Staff (Emilio) said that this was only happening in our room and not in other rooms in the hotel. The room was so warm that we could not sleep at night, which impacted our ability to enjoy the city during the day. They offered us an upgrade to a suite on our last night along with a free transfer to the airport, while ensuring they would discuss with management regarding a refund. They did switch us to an upgraded room (which we did not ask for, we just wanted a room with working air conditioning). The difference in temperature was drastic and made even clearer what a problem our room was having. When it came time to check out, the front desk person appeared “confused” about whether management was going to provide a refund and dismissed our questions. We then got into the “free transfer” to the airport only to have the driver ask us to pay for the bill at the end. We were so confused and said that the hotel had comped this question. When we contract the hotel concierge Miguel, he hung up on my husband, our driver also called him and then told us that the hotel wasn’t going to pay him. We ended up paying our driver since it wasn’t his fault that the hotel did this. When we then reached out to the hotel about this, they said that they will pay the driver (which was not what they said to the driver when we were in the car). So we told them to just take it off our bill but it appears they blocked us on WhatsApp as our message is still unread by them. We are incredibly disappointed and upset by this turn of events and have truly never had an experience like this with a hotel. I would like to stress that the way a staff responds to guests is likely due to management directives so I understand that a lot of things are out of their hands. We had some nice interactions with staff but the way things ended was very tough."

"Hotel Brick is an intimate and welcome oasis in the heart of Mexico City! We enjoyed our stay as the staff, the hospitality, the dining experience were all wonderful. This botique hotel is immaculate, quiet, and private. We especially liked how close and easy it was to get around, the restaurants nearby and walkability, and mostly the wonderful staff there."