"Although I gave this place five stars, there is a very significant drawback. There was no warning that my room would be on the third floor of a hotel with no elevator. When you go from sea level to 7 thousand feet when arriving in Mexico City, this is a very big negative. The staff were excellent. The room was nice but not as large or good looking as expected."

"Wonderful boutique hotel. Quiet, comfy beds and sheets, great staff and the perfect location."

"We booked a four-night stay at Roso Guest House (Room 104) to celebrate my husband’s birthday, expecting the five-star luxury experience advertised. Instead, we checked out after the first night. The “Junior Suite” was simply a basic, very small room with no sitting area, no refrigerator, no robes, and very limited toiletries. Room 104 is the only room with a balcony, but it overlooks only a tiny interior courtyard and the rooms directly across, offering virtually no privacy. The room had multiple maintenance issues. The wooden floor was badly bubbled from apparent water damage. We both tripped over it, and I actually fell. Around 3:00 a.m. we still couldn’t sleep because a large gap around the entry door let hallway light pour into the room, and the walls were so thin we could hear our neighbors snoring, talking, using the bathroom, and every movement as if they were in our room. We asked for earplugs, but the hotel had none, so we stuffed toilet paper in our ears and still couldn’t sleep. The manager assured us the remaining three nights would be refunded, so we checked out and had to book another hotel at the last minute, paying more than double the nightly rate. The hotel later refused the refund, forcing us through multiple rounds of communication. Only after I contacted Hilton’s Small Luxury Hotels of the World did they finally honor the refund. I appreciate that they ultimately did the right thing, but this is not a five-star luxury hotel. “Intimate” really means very small. It felt more like a shared Airbnb than a luxury boutique hotel. I cannot recommend staying here."

"Everything about this place is amazing 🤩 The staff is wonderful. The location is perfect. This hotel made my experience much more authentic. I will 100% be back!"

"Cozy and clean atmosphere. Room was big with a wonderful bathroom/shower. Very nice and personable staff! Location was great with good restaurants, including multiple Michelins, near. Noise level was low. The amenities were what you would expect for a boutique hotel. Overall great value. Highly recommend"