"Dont go to this hotel theyre racist , were black and all the waiters at Carlota , laughing at us and want to sell drgs to us ,the worst hotel in my life better four seasons ."

"Wow!!! What an absolutely stunning hotel in Mexico City! We were welcomed by Andrea and let me tell you the stay only got better from there. Fernanda and Natalia from the guest relations team went absolutely above and beyond to make the stay something so much more special than we could have ever imagined and if they ever read this thank you! Noemi G for always having the room match the beauty of the view! The views are gorgeous, spa pool on the 12th floor, the list can go on and on but 10/10 recommend."

"Insulation is so bad you feel like you’re sleeping next to a truck stop and autobahn. The mattress is so dented it was difficult to sleep. Staff was excellent. Location is fine."

"The lack of an outdoor pool was disappointing. Minor room issues were a bit annoying. The lack of consideration for a Bonvoy status guest who could not access the lounge was downright disheartening. Dinner at Cipriana, however, was truly outstanding. Exceptional service and delicious food in a stylish room made for a genuinely special experience."

"I was genuinely looking forward to this stay, having had consistently strong experiences across several Ritz-Carlton properties. As a Bonvoy member and loyal guest, I came in with high expectations. We were visiting to celebrate my wife’s birthday, and while the room was nicely prepared, that was unfortunately the highlight of our stay. The spa was adequate, but unremarkable. More concerning, however, was the shared use of the gym between hotel guests and building residents. What began as a simple question to another individual about a yoga mat escalated unexpectedly. The individual became confrontational, emphasizing that he was a resident, and his behavior quickly turned aggressive—not just toward me, but others in the space. The situation escalated to the point where I felt unsafe. Security was called, and in their presence, the individual made a statement to the effect of, “I will have my bodyguards remove you from my country.” Given the nature of that comment, I expressed to security that I considered it a threat and requested that the matter be escalated appropriately. What was most disappointing was the response from hotel management. Rather than prioritizing the safety and comfort of hotel guests, the situation appeared to be handled in a way that deferred to the resident, despite the behavior that had occurred. The lack of a decisive and guest-focused response was deeply concerning. Lastly, the Ritz Carlton advised that it would give me a call - to no avail!"