"Our last 6 previous trips to various locations globally have all been at the four seasons but when we were exploring visiting Punta Mita for the first time, we decided to stay at the neighboring St. Regis resort. It was our first time at a St Regis property and it exceeded our expectations. We are first time parents and it was our first trip with our 4 month old baby and we were extremely worried about how it would go. Jose Manuel Amaro (Guest Services Manager) was extremely responsive and made sure that everything we requested for (crib, play pen, hot water kettle etc) was there in our room when we checked in. Jose also secured transportation to and from the airport for us which was a huge relief and booked all of our dinner reservations offsite for the week. It was so seamless. As a person who pays attention to all the details, I especially appreciated the 5 star service that began even before we checked in. We booked a one bedroom suite with a balcony and an ocean view. The room was beautiful, clean, spacious and extremely well equipped. We thoroughly enjoyed all the amenities inside the room (mini fridge, outdoor shower, multiple flat screen TVs, comfortable bed, patio furniture etc). The view was STUNNING. One detail that I didn't remember when I booked was that our suite came with a Butler service. Gustavo was assigned to us for the entire duration and he made our trip extra special. He was extremely attentive and made sure that we got everything we needed. We requested dish soap to wash baby bottles (he happily sourced and provided). They even had a bottle sterilizer and allowed us to borrow it for the trip which made it so much easier to keep our baby's bottles cleaned and sanitized. We REALLY appreciated these details. Gustavo took care of all of our transportation requests to and from dinner reservations. He was always responsive and eager to help - no matter what our request was (coffee with hot cream, cucumbers at odd hours, case of water bottles - all of it). He truly made the biggest difference in our experience at the St Regis. The breakfast buffet at the Marietas restaurant is some of the best I've ever had. Buffets tend to dilute the experience and quality but not at St Regis Punta Mita, they have a wide variety of options to make sure everyone is satisfied and everything tastes incredible. The staff is super friendly and attentive. You never have to look for anyone because there's a staff member nearby anticipating being needed. What an incredible feeling. We spent most of our trip at the beach and the beach service is equally top notch. All the staff members are helpful, attentive and you feel taken care of. The food service at the beach and the drinks were incredible as well. They have 3 pools (we spent time at 2 of them - Family ones) and the sand bar at the large pool was a hit with our 4 month old. Their other restaurants mita mary and sea breeze are also delicious. The beach is beautiful and easily accessible. There were always loungers available so no one needs to run out at 8 am to secure a spot. There aren't enough nice things I can say about this resort, their staff and the amazing memories that they have helped us create. It makes ALL the difference and management should pat themselves on the back. The hospitality, the genuine desire to make sure your guests feel special and well taken care of - all of these characteristics are what make your staff special. We are already planning a trip back and this time with more family members."

"What an experience! The staff is second to none, but wanted to take a moment for a special shout out to Oscar at Murietta restaurant. Make sure that you ask to sit in his section. One in a million!"

"After 13 visits and 135 nights, I can say without hesitation that St. Regis Punta Mita is the most beautiful resort I’ve ever been to, and I've been to a lot of places. The minute we arrive in the lobby, it feels like we’ve come home. We’re always greeted by a welcoming staff who are genuinely happy to see us and ready to make sure we have the best possible vacation. The resort itself is stunning. The mature landscaping is lush, beautifully maintained, and creates a feeling of privacy and exclusivity. The rooms are comfortable and well-appointed, and the bathrooms are incredible—with large soaking tubs and outdoor showers that feel truly indulgent. Each villa has its own private entrance, so you rarely hear or see neighbors. No hallways, no slamming doors, just peace. The beach is breathtaking, with some of the most beautiful sunsets we’ve ever seen. The water is warm, perfect for daily swims, and the trees along the sand provide natural shade so you can stay out there all day. We go out after breakfast, watch sunset then to the adult pool for a drink and hot tub. Perfect day. The food is consistently good across the resort. The breakfast buffet is the largest and most diverse I’ve ever experienced, and Chef Chepe is absolutely killing it with his daily specials—we never get tired of it, even after 10 mornings in a row. Sakana serves some of the best sushi and poke bowls, Mita Mary has amazing seafood right on the beach, and Carolina offers a creative, high-end dining experience. But this review wouldn’t be complete without talking about the people. The staff here aren’t just doing a job—they genuinely care for you like family. Over the years, they’ve become our family, and they are the reason we keep coming back. They’ve decorated for birthdays and anniversaries, made special cakes and meals, set up balloons on the beach and in our room, delivered surprises almost daily, brought gifts, played music—there is truly nothing they won’t do to make us feel special. It’s not like anything we’ve experienced anywhere else in the world. So I have to give my shout-outs, because they deserve to hear it: Federico and his team at Marieta’s, who start our mornings with big smiles. Arturo, Oscar, Jesus, Leonel, Elena, sweet Angel, and the rest of the crew, what a great way to start the day. Antonio at Sea Breeze—this man is nothing but smiles and service. He makes sure we have everything we need, all day, every day, and has surprised us more than once with balloons and flowers at our chairs just to make us feel special. We have out inside jokes and fun banter. He's employee of the year every year in my eyes. Gumaro and his team at Sakana—Antonio, Regi, Oscar, and David—you guys make me laugh every single day and I know I drive you crazy. Cesar, the butler manager, who somehow manages all my requests (and my need to “have my team”), and the butlers who make it all happen—Miguel, Susannah, Marianna, and Leo. And Leo… my friend, my family. After 135 nights together, there is nothing he wouldn’t do for me. He is truly one of a kind, a king among men. Chris at the front desk, who handles me with patience (which says a lot), grace, and professionalism. He makes all my room dreams come true and is an absolute gem. Juana, running front of house with style and grace. She always brings such a kind, lovely presence, and I love seeing a strong female executive leading the way. And finally, the GM, Fernando Gibaja. The resort has only gotten better under his leadership. He is hands-on, passionate, approachable, and always makes me feel like a VIP. He always makes time for a chat and is just a cool guy. After all these visits, this isn’t just a place we come to relax—it’s a place that truly feels like home. What keeps bringing us back isn’t just how beautiful Punta Mita is, it’s the people and the way they make you feel. If you’re looking for somewhere special, this is it. It’s stunning, it’s welcoming, and it’s an experience you won’t find just anywhere. You’ll understand the moment you arrive."

"Came here for a week long vacation. Been here 11 times before and have really enjoyed it every time. I'm a lifetime platinum member with 956 nights and 17 years as platinum. We checked in on saturday and then on sunday there was significant unrest in Puerto vallarta and the surrounding areas requiring us to shelter in place. Only one restaurant was open at St. Regis and we could not go to the other restaurants nearby at the other hotels due to the lockdown. The staff were great and did all they could to make the environment as good as it could be. The restaurants finally got back up an running later in the week. Again, given the circumstances, all was very good. The one issue I had was that the staff told me the hotel is going to be mostly empty for the next few weeks (today the pool only had 4 people- on a friday). The unrest has spooked many people from the area. This means many on the staff probably will not be working. I called the front desk and told them I was willing to stay an extra day if they were willing to offer a discount (the hotel is extremely expensive). I figured this could be a nice win/win situation. I had to speak to 3 different people just to finally get a tiny concession. The reality was that I was indifferent in staying an 8th day, but I wanted to see if the management valued my loyalty and wanted to keep a few of the staff employed a while longer. If the hotel management understood economics, they would know that even if they didn't charge me, paying for an expensive lunch, dinner and drinks would help maintain a staffing level for one more day. It seems there is no one here who gets the bigger picture. I'm awaiting a call back from the GM, I'm not going to hold my breath. Again, the staff is excellent, I just find the management at these hotel chains do not empower the front line to do what is obvious. Given the unrest over the past week and this lack of management judgement, it may be my last time at this great resort."

"This is not what I would consider a 5* property. There were multiple issues during my stay and now a month after I am still dealing with the hotel. I was charged twice. Once at the appropriate time. And Once a month after my check out for $3500. Unauthorized charges to peoples credit cards is illegal and unacceptable. Now for the actual stay… there were massive bugs in the rooms. They would remove used towels and face cloths and never replace them. Everyday I had to text the butler service to ask for clean ones. That’s ridiculous. The butler would take 30-60 mins to respond with action. The food is over priced for what it is. It’s simple, relatively flavourless and quite frankly not of the caliber it should be. The food service is appalling. I should not have to ask for cutlery, water or salt at a 5* property. One night it took 1.5 hours to receive quesadillas. The beach sucks. It’s rocky even in the water. I would never stay here again and I urge you to consider the Conrad or the four seasons instead of the st. Regis"