"This is our 2nd stay at Fairmont Mayakoba. On the first trip (March 2025) we had some concerns as it was our first family trip to Mexico. We had the pleasure of meeting Omar, a Bellman at Fairmont. Immediately upon meeting him, his warm, accommodating, friendly personally put us at ease. He was very knowledgeable about the resort and activities, made us comfortable which set the atmosphere for the rest of the stay, which was amazing. Our kids especially, loved it. Omar helped us with many things and was a great resource that we appreciated very much. Upon check in this time, we specifically requested Omar and were very happy to see him again. Given our great experience with him the first time, it was very nice to work with again. There was a slight miscommunication after check in where we had to go back to the front desk later in the evening but Valeria, and then the next day, Ricardo were very efficient and accommodating in sorting it out from that evening and into the next day. After the correction we were assigned Butlers. Although we preferred to work with Omar based on our prior stay/experience, the Butlers (Luis and Sofia) were very nice, attentive, responsive, timely and were very good to deal with when we needed them. In fact, everyone was very nice to deal with but some people that stood out were Omar (of course), Valeria and Ricardo (front desk), Filipe at Tauro was one of the best waiters we’ve had anywhere. Alex at the water sport stand (rented Seabobs, highly recommend) was also exceptional. The rooms are very well kept and the house keeping staff is very good. The outdoor showers in the rooms are a luxury. All the food in all of the restaurants was very good. We did a family photo shoot as well and I would highly recommend that as well."

"Amazing snorkeling experience ! The beach crew were amazing, friendly and very professional."

"My stay at the Fairmont Mayakoba was nothing short of magical, leaving me entirely transformed by its seamless blend of raw nature and deep luxury.What Blew Me AwayMagical Arrivals: Boarding a sleek electric lancha boat to cruise through mangrove canals straight to my room felt incredibly exclusive.Wildlife Encounters: Sharing morning bike rides with sunbathing iguanas and spotting colorful coatis made every moment feel like a safari.Beachfront Perfection: The soft, powdery white sand and turquoise water offered a flawless, tranquil paradise for sunbathing.Impeccable Service: Every staff member remembered my name, anticipated my drink orders, and delivered unmatched warmth.Unforgettable HighlightsCulinary Excellence: Dining on exquisite, freshly caught seafood at Brisas during sunset was an absolute highlight of my trip.Casita Sanctuary: My room felt like a private oasis, boasting a massive soaking tub and a balcony right over the water.Canopy Cycling: Pedalling through the lush jungle pathways on the resort's complimentary BMW bicycles was pure joy. Thank you team from, Fabien at the concierge to Jesus on the golf carts, to Freddy at the pool and Alberto at the pizza place! Team Fairmount Mayakoba did an amazing job!"

"Delicious food, and impeccable service- would recommend the funghi bianca pizza and the tiramisu. Alberto was absolutely fantastic! Would definitely visit again!"

"Bassoon restaurant was fantastic. Alberto was great, never had to ask for anything."