"Overall a really enjoyable time! Going off season during their “rainy” time was clutch- not crowded at all and had a very attentive experience. Food (10/10): We ate at every restaurant and every single meal was really good. I think my favorite was Woodend which is more upscale, Casa Mayor is their standard and is where breakfast is. We also did their special offering of a Yaxache dinner which is 5 courses, private and on the rooftop- super recommend if you’re celebrating something. Thoroughly enjoyed it all! Environment (8/10): Full jungle in here- got to see so many animals including spider monkeys, coatis, small white fox, iguanas, lizards, birds and their resident parrot, Adelita.

There are three pools, one is tucked away by the beach and suites which is adult only. The other is next to the spa and the last is the family pool and in the center of everything. All well maintained. Never had to fight for chairs or space, but I can see how during busy season it might be different. They’d come by little treats during the day like ice cream, fruit, nuts, always give you bottled water. Layout is very compact/walkable, but can feel a little small. There is no music playing which depending on what you’re looking for could be a plus or minus. Room (10/10): We reserved a junior suite garden view and got upgraded. Gorgeous, unique Mexican vibe. The bed is so comfy, take advantage of their pillow menu!! You can really personalize almost everything. Spa (8/10): They do have a hydrotherapy circuit which was decent. Imperial massage is great- 60 minutes massage 30 minute facial to get the best of both worlds. Offerings (10/10): They offer loads of complimentary activities which y’all should take advantage of. I did the Art of Smudging, and Salts to bring home. They also have yoga every morning which was challenging and energizing! Butler Services (20/10): The butlers really take it to another level. Claudia and Jean-Luc were so helpful to us. They checked in us through WhatsApp, throughout the day by the pool, making appointments if needed etc. They would leave little treats in our room as we were celebrating our anniversary but the top was our last night when they drew a romantic bath with candles and rose petals! They also knew one night we were trying to make margaritas in the room and had kept ordering their signature Maroma margarita (welcome drink) so the following the day they left us all the ingredients and how to make it! Top tier, if you’re looking for a quiet, romantic, luxe getaway with thoughtful and friendly people— this is it! Shout out to all the staff but in particular our butlers Claudia & Jean-Luc, Sergio, Jorge who took care of us by the pool most days!"

"This is a hidden gem. This is a wonderful hotel. The staff were all very pleasant and personable. Top-notch quality with service. The rooms were very well appointed, very clean, bed was extremely comfortable. Amenities within the rooms were excellent. Service from the concierge, pool Attendance, management was superb. The pool Attendance work extremely hard. It would help us to get our loungers and umbrella set up every day. The intermittent treats that were brought out for all guest during the daytime were a great surprise. I would highly recommend this hotel due to the staff, rooms, breakfast (which was great!) and overall the service. The only downside was the sargassum that was present at the beach. This is not a fault of the Hotel by any means. This is mother nature and the timing of our visit. When discussing this with the Hotel staff, I was told they are developing a barrier offshore to help prevent the sargassum from reaching the shoreline. Every day there were people cleaning the sargassum with heavy machinery, which could be a damper for someone looking to relax on the beach. Again, this is no fault of the Hotel, but one thing to consider (perhaps the timing of your visit) if you are someone who wants to spend a lot of time at the beach. A short walk away along the beach (2 minutes) there is a beach club and motorized water sport activities like jet, skis, parasailing, etc - if this is something that you’re looking for. Or rather would highly recommend this hotel!!"

"This small private resort has impeccably high standards. From the welcome greeting you receive to the goodbye, the attention to detail is incredible. The design and decor of every room is unique and different. Your personal concierge makes your stay memorable in more than one way. Restaurants Woodend and Casa Mayor are both wonderful. Bambucco and Freddy's are the bars onsite and both are amazing for a hand crafted cocktail. The gym, spa, plunge pool, snorkeling or just relaxing by the pool or ocean is a great way to enjoy your days. You won't be disappointed with your stay."

"We had a lovely time at Maroma this past month celebrating my husband's 30th birthday. It was our first time on the Riviera Maya (we've travelled in Mexico, just mostly in CDMX and the west coast), and to be honest, we were slightly apprehensive given the area's reputation as a tourist trap, but Belmond mostly delivered on a rich and lovely tribute to a beautiful part of the world. Maroma's biggest strengths are the impeccable service, the unique design, and the bar program at Bambuco; minor weaknesses include the food and environmental factors (read: sargassum) that will hopefully be dealt with once and for all next month. Overall, it was an exemplary jungle adventure with some really well-considered local touches highlighting Mexican design and artistry. The staff at Maroma are incredible across the board. Before we arrived, we got in touch with our 'personal hosts' to schedule a few activities both on and off the property, including a day-long excursion to see Mayan sites, a few tastings, and a transfer to dinner in Tulum, about an hour and a half away. We were a little apprehensive, because we'd had some troubles arranging excursions at La Samanna, but the concierge staff at Maroma were extremely helpful and the process was seamless, even when we wanted to make a few changes to the itinerary of the pre-set excursion they offer to Chichen Itza (more on that below). We got to do everything we wanted to do, with no hitches. The service was equally seamless once we arrived, from the check-in to the check-out. Two of the activities we planned were tastings run through the bar program at Maroma. Adrian, the lead bartender at Bambuco, the main bar on the property, led both tastings, and he and Fernando, the other bartender we met at Bambuco, really stood out for their friendliness, knowledge, and skill. We knew basically nothing about agave spirits before coming to Maroma, and Adrian walked us through the history of agave spirits, their production, and the many varieties now on the market. It was a true education. Before we left, they gifted us with a set of handmade mezcal tasting glasses as a personalized souvenir. Bambuco is in a beautiful space; but this is hardly a surprise, since all of the hotel really is a master class in modern tropical design highlighting exquisite local materials: tropical woods juxtaposed with cool stucco and handpainted tiles, thatched roofs and windows open to the sea. Our suite had two airy balconies and an outdoor shower that was an unexpected highlight. We stayed in the main building, and didn't have much of a chance to see the outlying villas and suites, but the central space is lovely. The beach is also very nice. We never had trouble getting a beach chair, and the service, particularly from Manuel, was great. The hotel is comparatively small, and there was basically no place where we felt crowded, even at meals. The most we saw of the other guests was when five or six of us happened to be in the beach bar (Freddy's) at the same time to watch World Cup matches. There was, of course, the matter of the sargassum. We were there in the midst of sargassum season and expected some, and we were right! Some days were better than others, but it sure was there. We got some swimming in between the floats of weed, but if we go back we will make sure the sargassum barrier Maroma is installing (in partnership with the two resorts down the beach) is up and working. Besides the beach, we spent a day visiting archaeological sites. We found the guide Maroma set us up with to be extremely competent and well-informed. The itinerary Maroma suggests is a visit to Chichen Itza, followed by a swim in a cenote and lunch in Valladolid. We decided to skip the cenote swim and instead they suggested a visit to Ek Balam, another Maya site near Chichen Itza. We would highly recommend Ek Balam to anyone interested in the Maya, with or without a visit to Chichen Itza: it is incredible! But be sure to allot plenty of time, because both sites are about an hour and a half to two hours away and, due to a quirk of geography, in a different time zone. We left at 7:30 in the morning and arrived back at 5:30 in the evening. Worth it, but it did take up the whole day. The food at Maroma is fine. We ate at Woodend one night, which was quite good, but other than that, it is just fine. Some of the breakfast options, especially those with local ingredients, are very tasty, and the fish is all very fresh, particularly in the ceviche. The rest of the food options are pretty standard, and we enjoyed our dinner out at Arca in Tulum more than any of our meals at Maroma."