"we arrive at the be hotel in Tulum Mexico, on Thursday the same night we got robbed in our room. When we step out for dinner When we came back, we found two of the stuff looking through our things when we ask what they were doing, they say not much they left quickly the next day we realize our two passports were missing my cell phone and my husband‘s credit card we told the front desk the next day they searched the room. They found nothing we told them on Monday. We were going to make a police report but on Sunday, they put our two passports back in the room please don’t go to this place. They’re all in it. They want to rob you don’t go there. Please do yourself a favor. stay away from. This hotel. Be hotel in Tulum Mexico."

"We'd already booked our stay at another hotel but to be honest, if we had taken the time to tune into a great place to stay, where there's impeccable value...it would have clearly been Be Tulum. We came here for dinner often at the beach restaurant and thoroughly enjoyed the food options, the servers and the vibes. Be Tulum feels like Bali in Tulum--wonderfully and artfully designed apartments integrated naturally into Tulum's flora...just feels so organic all round. Made me homesick for Bali (in a good way!). The lanterns in the trees on the jungle pathways, the gorgeous apartments made out of natural materials, sourced locally...just WOW. You also get Yaan Spa on the other side of the road where we enjoyed the most relaxing spa and massage. 5-star easily, would give more stars if I could... When we come back to Tulum, we have already vowed to book a stay at Be Tulum. :)"

"This part of Tulum is beautiful, but the hotel does not live up to its luxury marketing and makes money by scamming you. We were charged $150 for “minibar” items like small nuts and lotion that were left around the room, despite the worker telling us that only items in the fridge were part of the minibar. They make it seem like basic items are included with the (already expensive) room, and then turn around to charge you exorbitant prices. Certain items are included (the incense around the room and in the bathroom) while others are NOT (the incense on the table), with no clear indications of what is an additional cost. And certainly no list of prices for the items anywhere (which make sense, given that no one would pay nearly $50 if they knew the price). Aside from profiting off of this miscommunication rather than correcting the issue, the service and basic amenities of the hotel also did not live up to expectations. The room’s safe was inoperable and required a technician to come fix it. The de-humidifier was out of maintenance and beeped all night the first day, keeping us up all night. They forgot to include a hairdryer with the room, and then forgot again to bring us one after we called them about it. These issues should not have happened in the first place, and response time to fix them was unacceptable. I would recommend staying in one of the many other beautiful hotels in the hotel zone, not this one."

"We made reservations for Nomade and paid $6300 on credit card before departure from USA. Imagine our surprise to find Nomade CLOSED. We travel alot and had never had this happen. There was no signage and we immediately imagined the worst. A taxi driver on the street said “go next door to Be Tulum” they are owned by same family. Expecting to not be welcomed we entered Be Tulum with much trepidation. They embraced us, consoled us and worked so very hard to give us the room we dreamed of. My husband was recently diagnosed with cancer so we decided to splurge on the best suite that Nomade had. Be Tulum took the torch and listened to what our dream room was. It took a couple of days but they put us in a dreamy casita! The staff was so helpful and supportive. Armondo, Alehandro, Nestor, Ricardo, Elisio, and Jasmine really stood out to us. Thank you Be Tulum for stepping into a scary and disappointing situation and turning our experience around! Beaches have alot of seaweed but that was not their fault. The grounds and pools are so lovely!"

"My stay at Be Tulum was truly special. I especially want to thank Jose for his kindness, compassion, and genuine care. He took the time to listen to me, meditated with me, and made me feel seen and supported. I’m personally going through a difficult time in my life, and his kindness meant more than words can express. He also shared a Dr. Gabor Maté video that helped me better understand myself after I returned home. Thank you, Jose, for your warmth and generosity. You made my stay truly meaningful, and I’ll always remember your kindness. I hope to return someday."