"BEWARE-Very inflexible hotel that is not accommodating to life circumstances. I had this hotel booked and could not travel for health reasons. I was two days outside of the cancellation policy (which was several weeks in advance). Even with a doctor's note and verification, the hotel would not refund me. They were also rude on the phone and emails, Customer service is not their strong suit and I would not ever recommend this hotel to anyone. I would think twice about booking a place that offers little flexibility with their customers."

"Be Tulum has all the amenities of a luxury resort —and INCREDIBLE food— with the lowkey, relaxed and super private benefit of a true boutique hotel. We felt like we were the only people there and the staff was a huge reason for that. At any moment, questions and requests were honored in minutes thanks to the concierge team assigned to each beautifully designed room. Calling it a room does a disservice though—it’s basically a private bungalow, ours with a private pool and outdoor tub. Also, impeccably clean! Gracias Raquel, Navil and Aylin for everything, we can’t wait to come back!"

"Great place , great vibe & hospitality"

"Our stay at be hotel in Tulum was ruining from very first night on that night two staff entry our room without permission surely after our two passports, my cell phone and my husband‘s credit card were stolen management show no urgency, transparency, or real support. Stay away from this hotel."

"We had such a lovely time at Be Tulum. Not only was the hotel stunning, but we had the privilege of attending a private sound healing with Lula. Perched on a platform above the jungle, Lula took us on an immersive sound journey using Aztec and Mayan instruments as well as dreamy crystal bowls and drums. We were transported to the deepest state of relaxation and such gratified. This was a perfect addition to our magical Tulum experience."