"We had such a great stay at Be Tulum. From check-in to the room to the overall atmosphere, everything just felt relaxing and special. The hotel has an amazing vibe, and the staff really made the experience even better. We especially want to mention Guillermo, who took care of us on the beach during our stay. He was incredibly friendly, attentive, and welcoming every single day. He always checked in on us, made sure we had everything we needed, and genuinely made us feel taken care of. Small things like that really make a difference when you’re on vacation, and Guillermo honestly made the trip that much better for us. Would definitely come back and highly recommend staying here if you’re visiting Tulum."

"Be Tulum is the perfect place for couples. I highly recommend this adults only resort. We had a room with a rooftop pool that felt very secluded and no other rooms could view our pool. The service in the restaurant for breakfast was great and our server, Jazmin, was great. Also - Irving was our server on the beach and he was the best. One star removed because the front desk or whomever was running WhatsApp for the day dropped the ball a couple of times on requests. Communication can improve with them making sure requests are expedited - ie - cleaning service requests and early check in requests. They could have got me in my room much sooner for early check in my they didn’t. It took prompting from me."

"This was our second time at Be Tulum. We had a good experience the first time, recommended it to friends, and decided to return with our adult kids. HUGE MISTAKE. On the second day of our stay (April 1, 2025), the hotel experienced A FULL POWER OUTAGE with NO WORKING GENERATORS , and it continued for days. NO WATER, NO AC, NO LIGHTS OR ELECTRICITY. We stayed for three days in these conditions because we were repeatedly told it would be fixed “in a couple hours,” but it never was — and the outage was still ongoing when we were left with no choice but to leave. During this time, there was zero communication from management. No emails, no updates — nothing. In all of these days THEY WERE STILL CHECKING IN NEW GUESTS WITHOUT LETTING THEM KNOW ABOUT THERE WAS NO ELECTRICITY ,WATER OR AIR CONDITIONING.In fact, there was no manager available or present for any of those days, despite the severity of the situation. Guests were left to figure things out themselves, constantly searching for answers while staff provided none. There were no basic services available. There was also a serious concern around food safety. The hotel continued operating its restaurant despite no reliable electricity, no functioning refrigeration, and no running water for proper sanitation. We were genuinely questioning whether the food we were being served was safe to eat . This is something that should never happen at any hotel, let alone one claiming to be luxury. By the third day, with no resolution in sight, we made the decision to leave and salvage what was left of our trip. Only on the day we decided to leave did a manager finally appear, and at that point they signed documents confirming that Be Tulum would provide a FULL REFUND for our entire stay. We relied on that commitment. After a year of following up, they have STILL NOT honored what they signed. They have taken zero accountability and only refunded food charges for those three days. Not only did they not reimburse us for the days without electricity, they also refused to reimburse the remaining days after we were forced to leave. AVOID THIS PLACE AT ALL COSTS."

"Be Tulum was a wonderful hotel/resort. My wife and I went for a long weekend and we were not disappointed. The room we had was clean. It was a very comfortable bed. We loved the giant shower. The grounds were fantastic. We were able to walk around barefoot if we wanted to. The staff was fantastic they made the stay. The beach service was perfect always available but not pushy. Some shout outs. The concierge staff, Raquel and Navil The wait staff: Roque, Felipe, Roger, Noemi,Russel, Yasmin, Ivan We did the wine tasting with tapas. Well worth the price, and the sommelier was so enthusiastic. Hopefully we can return."