"Overall, the hotel is beautiful and we had a nice stay. The rooms are lovely and we appreciated being moved to a better room after some noise during our first night, so thank you for that. The breakfast was also a highlight of our stay. However, I have to say that the welcome experience could be improved. The reception staff were not particularly warm or welcoming, and it was sometimes difficult to get information or assistance. In particular, the gentleman with tattoos at reception during our check-in did not feel very friendly or welcoming. Macondo restaurant was unfortunately closed at dinner time during our stay, which was a bit disappointing. On the other hand, the breakfast staff were excellent. All the waiters were incredibly kind, attentive, and helpful. They truly made our mornings special and were one of the best parts of the stay. The housekeeping team and most of the non-managerial staff were also excellent and very kind. Interestingly, the few interactions we had with management staff did not feel as welcoming. There was also a staff member at the wellness area who wasn’t particularly friendly when we asked about the morning yoga class and taking a photo at the yoga shala. That said, the main gentleman at the wellness center was fantastic. His energy was wonderful—always smiling and very helpful. He helped guide us through the Temazcal experience, which was definitely one of the highlights of our stay. Overall, we really liked the hotel and its beautiful setting. My only suggestion would be to focus on making guests feel more welcome, especially through the reception and management staff. At this price range, a warmer and more attentive guest experience would make the stay truly exceptional. Thank you."

"We stayed at Nomade Tulum with our family and absolutely loved it. From the moment we arrived the whole experience was incredible. The rooms are gorgeous, the facilities are amazing, and the entire place has such a beautiful, relaxed atmosphere. The food was delicious every meal we had was fantastic and the yoga and wellness offerings made the stay feel really special. A huge thank you to our personal concierge Sofia, who was amazing. She helped us with everything we needed and made our stay so seamless. Highly recommend Nomade if you’re coming to Tulum. We will definitely be back."

"I really love spending time at Nômade. It’s such a beautiful space with a truly special energy that always makes the experience feel memorable. Every time I’m in Tulum, I make it a priority to visit, whether it’s to take different classes or attend one of their events. I’ve consistently had such positive experiences there, and the atmosphere always feels welcoming, inspiring, and thoughtfully curated. The staff are also incredible, warm, attentive, and genuinely kind, which makes every visit even more enjoyable."

"We had an amazing service by Miguel and her colleagues, the food was amazing and the place is paradise. We will be back for sure"