"I booked a stay here and was really excited to visit. However, I have to cancel my stay due to a serious health condition of a close relative. I offered to send all the doctors notes provided, in order to obtain a refund. I had booked a non refundable rate. The hotel, refused to do anything, and took the money, cancelled my room. This is SHOCKING - given the reason I had to cancel. I have never felt such little empathy in my life - I cant imagine I even thought I was going to stay here in the first place."

"My baby and I went to visit Nomade for Mother’s Day weekend and received spectacular service. There was careful attention offered to our room selection and our concierge Ricardo and reception cultivated an easeful atmosphere and experience. We received pristine attention and the service was immaculate. Without a doubt I would return, thank you guys for a beautiful get away."

"Nomade` Tulum was amazing! We went for my husband’s birthday- although we were looking for adult only, this property just looked amazing and it did not disappoint. The few kids there were well-behaved, but I will say - it’s not a kid place…I just know ours wouldn’t have enjoyed it. And we prefer adult only when not traveling with ours. It is definitely more for adults/couples/friend groups. Ricardo was our concierge and I can’t speak enough great things about him! His recommendations were spot on! He catered to my every request and exceeded my expectations! Our servers at Macondo for breakfast every morning were so incredibly friendly and attentive! Chef Sergio at Kuu on property was phenomenal - don’t debate on going! The 14course tasting was our best meal! Our cabana staff at the beach/pool were so quick and constantly checking in! Housekeeping kept our room fresh and neat! We are well seasoned, frequent travelers and used to staying in 5 star, luxury resorts - we were slightly apprehensive about staying at a more eco friendly, nature forward property, but we were so impressed by the staff and service here that we booked again for November!"

"Perfect hotel. Very nice staff & great food. Very clean rooms & pool area and outdoor lunch area near the pool is unmatched. The only downside was one Sunday night the hotel next to us BE Tulum was having a loud DJ party which kept us up until 2am. I wish our hotel would give us a notification that it was happening then we would have made plans to go! But we had a busy day and just wanted to sleep."

"Highly recommended. This is one of the most atmospheric and architecturally magical places I’ve ever stayed. The design is stunning, immersive, and genuinely transportive. The food is exceptional — the ceviche and smoked habanero dip were standout. There is Wi-Fi throughout the property, but it’s inconsistent. It often disconnects when moving around the resort and sometimes requires reconnecting or even restarting the phone to trigger the login. Speeds can be slow during the day (though much faster late at night), suggesting a bandwidth or roaming issue. Nearby places like Los Bowls de Guadalupe have seamless auto-connect Wi-Fi — something the hotel may want to look into. The vibe can lean a bit toward lively/party at times, with some smoking in outdoor areas. If you’re looking for a very quiet, meditative, or older-adult retreat, other nearby properties may be a better fit. A couple of practical notes: - Wildlife (coatis) can enter if patio doors aren’t fully secured — worth double-checking. - The patio door latch can be tricky and may need improvement. - Drinking water is limited: only one 600 mL complimentary bottle per guest per day, with additional bottles typically charged. In a hot climate, easier access to safe drinking water would be expected at a premium resort. Overall: an incredibly beautiful and memorable stay, with a few operational details that, if improved, would make it truly world-class."