"We absolutely LOVED this hotel last year when we stayed. And some things are the same. The hotel is stunning and well kept. The ground floor pools are now heated. The beds and beach beds are some of the comfiest ever. The little touches like dessert and sand messages are even better! And the staff. Absolutely first rate. Everyone. But this time we have to shout out Mari, seriously best room maid ever. Thorough, friendly, went out of her way for any little thing. A doll of a human, we hugged when we checked out. Angel the front desk guy. We would barely hit send on a text message before he came running or sent someone. Blanca the waitress, wow. Anticipated everything (like saw I had a tea bag and automatically came back with hot water and milk) absolute star. And Pablo, who ran to get my husband medicine when he got food poisoning (not from there) and even checked on him later. None of them ever acted like it was for tips. They are just that good. If I ever opened a hotel I would steal them! But not everything has stayed at that level. Like most hotels they do NOTHING about the seaweed so you can’t get in the ocean at all most days. And now the hotel (against its written policy) now seems to allow children, so I was not expecting nor happy to hear shrieking from the cenote pool. But the worst were the group of about 10 guests spread out through the hotel. They were loud, (like yelling across the garden to each other instead of calling or texting) obnoxious, rude to staff, and drunk and high every night, coming home between 4-6. We know this because they were yelling, stomping around like elephants, blasting music and even repeatedly banging on OUR door (I assume they were lost or confused) it was awful and nearly gave us a heart attack. Nothing at ALL was done to control this rowdy bunch, they seemed like VIPs and were given full reign to destroy the peaceful trip the rest of the guests sought out. I’m sorry but if that is the clientele they are now attracting I’ll have to look for a new spot. Which breaks my heart because aside from those things and the INSANELY high food prices at the restaurant it was nearly a perfect oasis."

"We loved our stay at Tago. The staff were the most accommodating we’ve ever experienced at a hotel stay, and they consistently went the extra mile. The food and drink options available on site are brilliant with various options, plus the location right on the beach was perfect. The service and maintenance of the hotel is great, with staff members always friendly, and we can’t thank Angel & his colleagues enough for helping us enjoy our week-stay in an ideal location."

"My husband and I loved our stay at Tago! The staff were wonderful, especially Carlos, Carlos (both of them!), Giovanni, and Blanca. Blanca was exceptional and went above and beyond. She is a very kind and genuine woman! We highly recommend one of their oceanfront rooms on the 2nd floor. Beautiful views and we loved watching the sunrise every day. The balcony pool was lovely and the swinging chair was so relaxing. It was also nice to have two different seating areas with a table and chairs to enjoy the ocean with different views. Beach service was outstanding! We also loved having daily dessert treats delivered to our door each evening. Another nice touch was the sand greetings every morning and evening by our stairs (“Good Morning” and “ Sweet Dreams”. The sauna and steam room were also wonderful. We were also fortunate to be there during a quiet week. It was very peaceful. Highly recommend this place!"

"Amazing experience at Tago Tulum! I came for one week with my wife for our baby moon, and everything was exceptional. We arrived to a welcome cocktail as we waited for our turn to check-in, then we were brought to the our ocean-view room that fully exceeded our expectations. The balcony with the plunge pool offered unparalleled views of the sunrise over the ocean. During our stay, the front desk service was impressively fast in responding to our basic requests - such as asking for more water (complimentary) and extra towels etc. The amenities are great with a sauna that goes over 170F and a steamroom- so relaxing! The location is at the north end of the beach, but its a beautiful walk on the beach to get to the real beach club scene. Nighttime at Tago is peaceful and relaxing. During our stay, the sargassum got unexpectedly bad, which I believe is unusual for February. Tago's staff did a good job of cleaning it up, especially compared to some other hotels that we walked past. On our last day, Angel went above and beyond to assist with arranging for airport transfer. I asked if he could have the taxi pick us up somewhere else so we could maximize the short amount of time we had left. Communicating with him through WhatsApp was so easy, and the taxi showed up right on time with our bags already in the trunk. Amazing!"