"On arrival , our room we had booked was not available ( sea view Marina with balcony) we had booked with Jet2 6 months earlier . The hotel had moved us rooms without consent and on arrival allocated us a pool view room which they said was an upgrade due to us being IHG members . We declined this as we had booked the sea view room . The reception staff Anna didn’t seemed too pleased we didn’t accept and tried to say we had not booked a sea view room ! I had to show her our booking info as proof as she didn’t seem to believe us ! She went off and spoke to her manager and said we don’t have any of your rooms available I have to sort something out ! Go over there to the bar and get a drink and I will be with you as soon as I can ! Not a great check in with a so called 5 star hotel ! No room allocated and due to it being their fault not even being offered a free drink whilst we waited an hour which would have been the norm ! But no we were left to buy it ourselves. The room was 3 blocks away in the Aqua block ! As another lady wrote on trip advisor the room had a shared balcony and shared access . It was 3 blocks away and a trek using several lifts and walks to get to it . Only one way out and if the door closed you had to walk all the way back to hotel front and several lifts and floors back to your room if you forgot your sunglasses as we did ! The room had only 3 hangers in the tiny wardrobe . I rang housekeeping no one turned up . I had to ring again . We waited 45 mins for hangers and because the wardrobe was not big enough for a 7 day stay we had to hang clothes on the outside ! They even agreed that these rooms do not have enough storage for people staying more than 3 days ! But are charging over 500 euros a night for them ! The following morning the coffee machine was not working . We did eventually get a new one sent up but had to chase this ! Just no communication at all . The shower had mould around it and the patio window was full of finger prints ! We reported all of these issues and still had to chase them up the next day . Hence we were there for 7 days and the patio doors had still not been cleaned and the bathroom issues were the same as when we left 7 days later ! We even reported this along with the food issues and service to the operation manager Mauricio who in good faith gave us his card and said he would sort the issues and make our remaining days good ones but did not ! He asked us to go for a free meal we refused . Then he came back again and insisted the following day . We also had a couple of mornings at breakfast waiting over 40 mins for omlette and eggs Benedict and they came cold . The service in the breakfast room was terrible . The floor was dirty with crumbs and the staff morale appeared very low . A staff member mentioned they had new kitchen staff . The following morning after complaining they had 2 smiley staff to greet you into the breakfast room but you still were not taken to a table it was chaos with tables not being cleared . We have written to the hotel ourselves - no reply . We have also written to IHG direct no reply . Jet 2 have liaised with us and been exceptional due to the circumstances . The hotel have done nothing ! The operations manager Mauricio as per another review that was written on trip advisor wasn’t not very helpful either . The hotel was in an envious position and I think the hotel is using this as its sell . The service , housekeeping , reception and breakfast area and general front line staff definitely require improvements as our stay did not live up to our usual very high 5 star standards . Very disappointed with IHG as a whole for not even acknowledging or getting back to us ! You clearly state on trip advisor to speak with someone at the hotel if you experience problems and we can sort it ! Clearly not true in our case ! By sending 6 chocolates to the room the night we complained is not great customer service ! Both very disappointed with our stay at this hotel and it was a shame as we loved Porto Montenegro but will not be staying at The Regent again"

"My sister and I had a truly fantastic stay at the Regent. It is a beautiful hotel split into three buildings. The pool is exceptional with stunning views, a great pool bar as well. Before arriving I wasn’t sure what to expect in prices etc, however I found the bar very reasonable and quality was 10/10. House cocktails are €14 and delicious, with a strong food menu. It is hard to find a drink they cannot make, and most off menu cocktails are €10. The staff are very polite, professional and attentive. Try the ice cream stall if you have chance by the bar. At breakfast, we never struggled to get a front row spot to the water, there is a strong array of options, great coffee, fresh drinks and food which is self serve and à la carte which the kitchen will prepare. Smoked salmon, french toast, ‘English’ breakfast items and continental etc. There are plenty of sunbeds, we stayed in peak season, August, and never struggled to find a spot, quite frequently securing front rows to the pool. Towels work via a card system attached to your room. We saw no sunbed wars so to speak, if a sunbed is reserved and left unattended, the staff will allocate this to someone else which felt fair and good to see enforced for the benefit of the users of the pool. The location is fantastic with stretching views across the port, in the evening you have a wonderful view of the sunset. A bonus of this, location / view is that you can get dropped off right outside of the hotel by speedboat which we did to return from Perast following a day trip. I brought my sister here as a surprise trip for her graduation, we were kindly upgraded to a wonderful suite in the Bahia building which far surpassed my expectations, the rooms are made daily with an evening turndown service. Spacious with quality air conditioning, a large comfy bed and luxurious pillows. If you are considering staying here, it is the No.1 hotel for a reason! Thank you to all of the team who hosted us, this was our first time in Montenegro and we adored our time here. I overheard a lady calling her friend who said, this is a true 5*, I could not agree more"

"The most wonderful location, great staff, great rooms, great spa, just the most wonderful hotel"

"We stayed here over Summer and the hotel is a very nice building in the heart of Porto Montenegro. The surroundings are very luxurious with a lot of luxury shops and high end restaurants and bars around the vicinity. Breakfast had very good options and rooms were of good standard. Services were good also and staff were friendly. If you want to have a more luxury experience in Montenegro, this is the place to be."

"One of the best hotels had the pleasure to stay in. Very high quality and an amazing location by the marina which is populated by some not very small yachts😎if you can afford to get a marine view room it is worth it. Staff are all very friendly and polite. Our room in the “Aqua” wing was great. One small niggle - the waiter service around the pool was very hit and miss with occasional forgotten and wrong orders. One for the management to consider. Overall all though this is a very minor point and we hope to return to this fabulous hotel again (and again)."