"I am extremely disappointed by our experience at Fairmont Taghazout Bay and unfortunately cannot give more than one star. My aunt’s AirPods went missing, and when they were eventually returned by a member of staff, everything on them appeared to have been changed. Most concerning of all, the name had been changed to “AirPods of Nomi,” which clearly suggested that someone had connected them to another device and treated them as their own. This made us feel as though the AirPods might never have been returned if we had not noticed and insisted on looking for them. For a hotel that presents itself as a luxury establishment and charges premium prices, guests should feel completely secure leaving their personal belongings on the property. Instead, this incident left us feeling uncomfortable, suspicious, and deeply disappointed by the lack of professionalism and trust. Even though the AirPods were eventually returned, the fact that their settings and name had been altered is extremely alarming and raises serious questions about how the situation was handled. Management should investigate this matter properly, speak to the employee involved, and ensure that no other guest has to go through a similar experience. We expected honesty, security, and high-quality service from the Fairmont name, but this incident completely ruined our trust in the hotel and overshadowed the rest of our stay. I would strongly advise guests to be extremely careful with their belongings."

"We actually stayed here in december 22/jan23 and again in dec 23/jan 24, but i forgot to review! We absolutely love this hotel. The architecture, the position and the rooms are highlights. Love the gin bar and the breakfasts. The service is very hit and miss, but i believe that is down to the culture rather than the hotel. Having to asking for things multiple times, and lots of staff running around looking busy but not actually doing anything, as long as you can chill out on good service then you will love it. (sometimes i just got things myself in the end!) The rooms on the front line have magical views especially at sunset. Sadly the pools are pretty cold in winter. The kids club is great (mine aged between 6-10) and they have fredom to come and go. Food is good but gets repetitive. NYE there was a great party both years."

"We had a wonderful stay at the Fairmont Taghazout Bay. The hotel has a luxurious, spacious feel throughout and never felt overcrowded, making it a very relaxing place to unwind. The breakfast was excellent, with a great selection of high-quality food to suit all tastes. Our room was beautifully appointed, comfortable, and maintained to a very high standard. A particular highlight was the spa, especially the magnesium pool, which was incredibly relaxing and a real standout feature of our stay. The hotel also offers stunning sunset views, providing the perfect setting to end each day. Most importantly, the staff were exceptional. Every member of the team across the restaurants and hotel facilities was warm, friendly, attentive, and incredibly accommodating, making us feel genuinely welcome throughout our stay. We would highly recommend Fairmont Taghazout Bay to anyone looking for a luxurious and peaceful getaway, and we would happily return."