"Charmless, rundown and overpriced. Problems started even before arrival, with the hotel being extremely difficult to contact and repeatedly not answering calls regarding the booking. Within a few hours of arriving, I raised concerns with management about the poor upkeep and general condition of the camp. After much discussion, the only response offered was a measly 20% discount on food consumed. The overall standard was far below expectations. The pool area was dirty and worn out, litter and plastic were visible around the grounds, and our tent had serious plumbing issues. Late at night, the shower blocked and flooded the bathroom with foul-smelling sewage, leaving my children unable to use the facilities comfortably. Staff eventually intervened, but the experience was extremely unpleasant and disappointing. After leaving the camp, I contacted the hotel manager, Mohamed Houboub. Following several emails and difficulties obtaining his contact details from the hotel, his only response was that the camp had already offered a discount on consumption. Avoid this camp. It is charmless, run down and borders on being dirty, with what appears to be minimal investment or upkeep over the past 13 years. Sadly, this was one of the worst hospitality experiences I’ve had."

"Having spent 3 days in the hustle and bustle of the Medina ( fabulous by the way) , our two days at Caravan by Habitas Agafay were just what we needed. Amazing room , plenty of hot water for the shower and the hot water bottles left on the first cooler evening were a lovely touch. Both guys behind the bar and Mohammad our waiter for both nights were really friendly and helpful. Special mention to the food , which was outstanding. We would definitely recommend to all our friends."

"I rarely write negative reviews, but this was honestly one of the most disappointing hospitality experiences I’ve had. I truly cannot understand how Caravan Agafay by Our Habitas charges close to €500 per night for what is essentially a very basic tent with extremely poor facilities. There was no proper lighting, no reliable hot water, and the shower barely worked. After we reported that we had no hot water in the room, someone came to “fix” it, but it remained unusable — the water would switch randomly between freezing cold and scalding hot and the water pressure was almost nonexistent, making it nearly impossible to actually shower. The tent itself was also not well maintained: there was visible dirt, the window net was torn, and the door wouldn’t stay closed unless locked with the key. On top of that, the prices for activities and food are completely unreasonable. A 2-hour e-bike ride costs €160 for two people, and a very ordinary dinner cost around €200. At the pool, there is no service. You have to go to a bar and get everything yourself. And at the pool that is further away from reception, the bar is not functional at all. Another surprising issue was dinner. One evening we had to wait for a table because they didn’t have any available, which I honestly find unacceptable at this type of property. I have never experienced this at any accommodation in my life, especially not at a place charging these prices. To be fair, the food itself was actually the only good thing there. However, the service around it was poor. Getting someone’s attention to bring basic things like this was surprisingly difficult, as the staff rarely seemed attentive to guests. To be clear, I have stayed in many remote or desert-style accommodations around the world, often in far more isolated places and for much less money, and the comfort, maintenance, and service were always significantly better. In fact, Agafay is not even particularly remote; the area is full of tourist camps. This place simply does not deliver the level of quality, comfort, or service that its price suggests. It feels like you are paying purely for the brand name. Unfortunately, this was a last-minute booking, and I trusted the Our Habitas name without checking enough reviews beforehand. That was a mistake. I had even considered booking one of their properties in Namibia, but after this experience I will definitely not make that mistake again."