"The Fairmont Tazi Palace is a magnificent property with beautiful architecture and an excellent location. The hotel itself is stunning and has all the ingredients of a memorable luxury experience. Unfortunately, our arrival was disappointing. We arrived at 4 pm, but our rooms were not ready until 5 pm. The rooms initially assigned to us also did not offer satisfactory views. What truly made the difference was the exceptional service provided by several members of the staff. Hatem went above and beyond to make things right. He took ownership of the situation, showed genuine care, and did his very best to arrange a room change for us. His professionalism and dedication are a real asset to the hotel. A special thanks as well to Houda (or Hind) at the Lobby Bar for her warm hospitality and attentive service. We also experienced a few issues at the SPA, but Atika took the time to listen carefully to our feedback and went out of her way to accommodate my wife's needs. Her kindness and commitment to guest satisfaction were greatly appreciated. There is certainly room for improvement, but the outstanding efforts of the staff we met helped turn our experience into a much more positive one."

"We stayed at the Fairmont Tazi Palace Tangier as a family and overall had a really lovely experience. The hotel is set on top of a hill overlooking Tangier, and the location is one of its biggest strengths. The views over the city are spectacular, especially at sunset, yet the property is remarkably quiet. It feels completely removed from the hustle and bustle while being only about 15 minutes from the city centre. The palace itself is stunning. Knowing that it was once a royal residence gives the whole place a special atmosphere, and the restoration has been done beautifully. The architecture, gardens and interior decoration are all very elegant without feeling over the top. Walking around the property is an experience in itself. Another standout was the food. We tried several dining options during our stay, including room service and meals by the pool, and the quality was consistently excellent. In many luxury hotels, pool food and room service can be an afterthought, but here everything was genuinely delicious. Our favourite restaurant was The Social Kitchen, which serves traditional Moroccan cuisine. We actually enjoyed it even more than Parisa, the hotel’s fine dining restaurant, which was also very good but felt slightly less memorable for us. The pool area is beautiful: huge, well maintained and pleasantly warm. It was a real highlight for the children. We also want to mention the pool attendant, who was incredibly kind and attentive throughout our stay. He was always offering fresh towels, adjusting umbrellas and helping families, and we even saw him playing with some of the children, which was a lovely touch. A special mention as well to Mouad, one of the waiters, whose cheerful attitude and warm service made every interaction enjoyable. The concierge team was excellent too and helped us with several restaurant bookings and local recommendations. One thing to know is that the service style at the Fairmont Tazi Palace is quite discreet. The staff are professional and efficient, but they are not constantly checking in on guests. Some people may appreciate this understated approach, while others who are used to more personalised attention in five-star hotels might feel slightly less pampered. There were a few minor downsides. Although the hotel grounds are very peaceful, the rooms are not especially well soundproofed, so we could occasionally hear our neighbours. The bedding was also the weakest part of the stay for us: the mattress was very firm and not particularly comfortable. The only other issue was the pool becoming a bit crowded at certain times because it is also accessible to non-residents through a day-pass offer. On busy days this can change the atmosphere slightly, with some visitors being less mindful of the calm environment that hotel guests are looking for. Despite these points, we would happily return. The combination of the breathtaking location, the magnificent palace setting, the outstanding food and the genuinely kind staff made this a memorable family holiday. If you are looking for a peaceful luxury hotel in Tangier with exceptional dining and beautiful views, Fairmont Tazi Palace Tangier is an excellent choice."

"Was blessed to spend a short time here, but Halwa and her team from Guest Services are truly magical. The hotel is stunning, the grounds beautiful and the staff are beyond professional, kind and friendly."