"We came to Amsterdam to celebrate our anniversary and, as loyal Marriott guests and true W lovers, W Amsterdam was our first choice. From the moment we arrived, everything felt like a wow. The room setup, the upgrade, the welcome — flawless. Huge thanks to W Insiders Melanie & Ignacia for making it extra special. We truly felt at home, away from home. Special appreciation to GM Mr. Oliver Kesseler for his warm and gracious touch. The location is unbeatable — right in the heart of the city, surrounded by stylish cafés, great restaurants, shopping spots, and designer boutiques. Everything is within walking distance, including Central Station, and the tram is just steps away, making our stay incredibly convenient. For our anniversary dinner, we chose The Duchess, located in the Bank building where we stayed — and it was just as exceptional. The team was incredibly welcoming and professional, the food was delicious, and the chocolate bomb was an unforgettable finale. An unforgettable stay — we’ll definitely be back very soon. W Amsterdam team — you turned our anniversary into a full-on wow moment. Thank you ✨"

"Our Check in experience was horrendous. The initial person we dealt with was very poorly trained and gave us misinformation. The hotel is undergoing renovations and is a bit of mess. The management staff is attentive and our issues were resolved but it took quite some time for a resolution to occur. The "lounge" on the top floor is not worth the effort. The staff is officious and getting a drink takes quite some time. However, the view is quite nice. The hotel breakfast is terrific, and the morning staff couldn't be more attentive and pleasant."

"Awful hotel. Rooms are designed super weird, zero thought put into anything. Service is bad from front desk, management, and housekeeping. Front desk offers to email invoice instead of print, and then never emails it, and they don’t upload it to view in the Bonvoy app. They don’t award Bonvoy points properly and then block your email address when you inquire about missing points. Only positive is the room service and breakfast people are great. But I don’t recommend this hotel. Much better options for much lower prices nearby."

"The reception tried to cheat us on arrival with different room rate that in the reservation and re-confirmed it. Only when I found a proof of previous price, they gave up. Checking took around 15 minutes. The staff completely lost, unprofessional. Dirty room, very small. Later we were cheated with another surprise- upgraded room was not upgraded for free, but tried to use my voucher for incorrect upgrade. Restaurant, the ambience music resembles more brothel house. The service almost not existing, food so so. Absolutely the place to be avoided at all costs."

"As a Lifetime Platinum Elite member, my husband booked a suite at this hotel for my mother/daughter trip across Europe. It was close to the city center and as a Platinum Elite member he expects a certain level of service. This review will be a really long one if I start mentioning everything but I decided to write this to share that our experience has been very disappointing. The check in/reception could use better training and basically get their stuff together. We were also promised a suite with a city view and I’ll post the picture of what we got. The hotel is in an old bank (which I didn’t know) but gives a very dark and concrete feel (starting with the reception area). We only have 2 nights here thankfully but I will never stay at this hotel. There are many better options (which I’ve stayed at the last two times we have visited Amsterdam)."