"Fable is a jewel in downtown Auckland. A unique and beautifully presented hotel with modern amenities delivered with the charm of yesteryear. We arrived early as we had to return our rental car and wanted to leave our bags. No problem. Returning for check in we were greeted by Rahul who with his beaming smile and warm manner could have been welcoming us to his own home. He had already installed our bags in our room and nothing was too much trouble. Refreshing apple tea was offered in Fables' signature bone china cups as a welcome. When we discovered a mix up in rooms which was our travel agents mistake, not the hotel's, Rahul sprang into action again moving our bags for us and ensuring everything was as we wanted. This guy is the epitome of what a hospitality professional should be. Room was meticulous in its presentation. Dinner that evening in Cooke's couldn't be faulted. Tumur's service was professional, charming and attentive. The food we could not fault. Hubby's steak was cooked to perfection and the black forest flan was worth putting another notch in my jeans for. Wharf precinct easy walking. Plenty of eateries to choose from. Great location. 5 out of 5 from us. Sorry we could only stay 2 nights but will be back. Would definitely recommend to others."

"We had a truly wonderful stay at this hotel. I visited with my husband, and from the moment we arrived, everything felt welcoming. The hotel has a lovely boutique-style charm, and our room was beautifully presented—comfortable, clean, and thoughtfully designed. One of the highlights of our stay was the dining experience. We enjoyed both dinner and breakfast at the restaurant, and the food was absolutely delightful. The atmosphere was pleasant, and everything was well-prepared and enjoyable. A special mention goes to Sam, who hosted us during both meals. His service was exceptional and genuinely caring. He truly made our experience even more memorable with his professionalism and warm attitude. Overall, we had an amazing time and felt very well looked after throughout our stay. We would definitely recommend this hotel to our friends and family and would love to return again in the future."

"Not only are the stairs a hindrance just to get to the receptionist desk, but they took my credit card as a deposit to the room, and it’s been over a week and they still haven’t returned it to my card. The staff was very nice but it seems as though they haven’t been properly trained to greet guests or offer guest information such as hours or how to work the elevator. Something is missing in this establishment and it is Managment. Someone fell on the stairs and although an incident report is supposedly in the works, they never called or reached out to get a report. Stay clear of this hotel unless you like being tortured."

"Overall attention to detail was lacking. Bed was comfortable but TV kept losing sound. Poor housekeeping, had to ask daily for missing items. Had to deposit $100 for incidentals but there were none to be had so that was pointless. No mini bar or water. Hotel bar closed at 9pm. Reception reached via stairs which is pointless as had to carry bags up only to bring them back down again. This hotel deserves a 3 star rating and is not 5 on a US or European scale."

"I rarely write negative reports about any establishment. However, I have just spent 2 night at this hotel. I go to Auckland regularly and have stayed at a number of downtown hotels over the years. The room I was put in was categorised as a junior suite, and no issue with that. However, the previous guest/s in the room had been vaping and the room absolutely stunk. Housekeeping had clearly done nothing when the room was turned over. Also, the air-conditioning was non existent, and the TV had no sound. I alerted reception to my concerns and someone fixed the TV, but the 2 nights were uncomfortable in a room with non existent air con, no ability to open the windows, and the stench of vape smoke. I won't be staying there again, and my company will neither. Be aware, the staff are pleasant, but there is absolutely no 'hotel management'."