"I’d like to compliment the night manager Jonathan on his customer focus and understanding of a difficult situation. We had a very very noisy guest in the room opposite us - he was coughing loudly and consistently and obviously unaware of the disturbance to others. Jonathan understood our desire to move rooms and didn’t hesitate. Organised a change for us and this meant we had a good night’s sleep. Thank you so much ! Top service."

"We stayed for three nights and had a great experience. After a long flight, we were greeted with a warm welcome, which was much appreciated. We had booked through Booking.com, staff friendly and accommodating. As we were two couples, we requested rooms next to each other, and that was arranged for us. We didn’t make much use of the hotel facilities, as its location is perfect for exploring the city. However, I did visit the gym, which was clean and well-equipped. The valet parking service worked smoothly, and overall, it was a pleasant place to stay. I would definitely recommend it for anyone visiting the area!"

"I always stay here at the Grand by Sky City the staff are so lovely very helpful as always professional and always greet you the hotel is very clean and beautiful the best of the best a very much thank you to Taylor, Lia & Abhi, Chris & Aaron for the wonderful service & for the most wonderful I really enjoyed my holiday very much such so amazing happy & new year to the very best Hotel I cant wait to come back and book my next future stays it is truely amaizng kind regards Anaru Hurihanganui."

"Staying for 2 nights as we tour NZ. Superb - car parked with valet, free upgrade to 20th floor with amazing room, superb tv choices, used gym and pool all good. Staff were excellent."

"⭐️⭐️⭐️⭐️⭐️ Wonderful stay — we loved every minute My husband and I stayed at The Grand by SkyCity for 7 days, and we honestly had an amazing experience from start to finish. The staff were truly top notch across the board — friendly, professional, and genuinely welcoming at every turn. A special shout-out to Aaron Hutchins, Front Office Manager, who was incredibly kind and accommodating. Without us even asking, he upgraded us to a top-floor suite, which was such a lovely and unexpected surprise and really set the tone for the whole stay. The location is fantastic — central, convenient, and easy to get everywhere. Our room was spacious, comfortable, and immaculately clean, and the hotel overall was beautifully maintained. The amenities were excellent and made our stay feel both relaxing and special. There were no negatives at all, which is rare to say. We felt well taken care of the entire time and would absolutely stay here again. Highly recommend The Grand by SkyCity to anyone visiting Auckland."