"We love staying at this hotel. The staff are welcoming and friendly. The rooms are quiet, lovely and clean, nicely furnished with quality bed linen and great showers. We also love having breakfast in the Kingi restaurant. Great central location for shopping and shows."

"An interesting stay at The Hotel Britomart. Our welcome was efficient but lacked warmth, especially given we were staying for several nights. The overall tone felt transactional rather than genuinely hospitable. Our initial room was disappointing — very dark and extremely compact, despite having booked a room with a window and a view. After returning to reception, we were moved to a better room with a larger window, which was appreciated. However, it was clear the original allocation fell short. A key point for future guests: rooms here are very compact—two adults with two large suitcases will find space tight. The bathroom is separated by a sliding door, with the shower and toilet area relying heavily on low, mood lighting, making it impractically dark. There’s also limited hanging space, and overall the design seems to prioritise aesthetics over functionality. Room controls are managed via an electronic panel, including the blackout blinds. While a modern touch, it wasn’t particularly intuitive. If you encounter issues, I’d recommend asking staff to demonstrate it properly—we ended up having to fix the blinds ourselves. Breakfast was a low point. The offering felt unnecessarily complicated, with multiple conditions on what was included versus chargeable. We were simply looking for something light—granola and yoghurt—but even that proved difficult to arrange. In the end, despite having a B&B rate, we chose to eat elsewhere. Just across the road is an excellent café offering fantastic breakfast and genuinely warm service — well worth it. For dinner, we were told no tables were available, and the interaction made it feel as though we were the inconvenience rather than the situation. We eventually had a snack at the bar, where service felt uneven—particularly noticeable when complimentary drinks were offered to other guests nearby. One highlight was the hotel library, which is a real gem. It’s a beautifully designed, relaxing space and delivers the atmosphere we had expected throughout the hotel. We made several attempts to engage with staff during our stay but found the response consistently muted. Unfortunately, this continued through to departure, which felt perfunctory and impersonal. That said, the location is excellent—perfectly placed for exploring Auckland on foot. This hotel has great potential, but it would benefit significantly from a stronger focus on warmth, attentiveness, and genuine guest engagement."

"Our favorite hotel in Auckland. Great location, rooms are quiet, nicely furnished with quality linen and comfy beds, great shower, eco-friendly products, great restaurant and welcoming staff"

"I think that the service provided by the front desk, Care, especially Jorge from Spain and augustin was above and beyond helping me printing items through their email and finding restaurant reservations, etc. Jorge was very attentive with the things that were missing from our room as well In the restaurant adjacent Shania was a very pleasant and helpful in the mornings for breakfast"

"What a lovely hotel. In a stylish quarter of Auckland, great architecture, charming staff and delicious food. Highly recommended!"