"We stayed at Blanket Bay Lodge with high expectations due to its reputation and price point, but unfortunately our experience fell short. During our stay, we interacted with a staff member named Tom Butler. Several interactions were difficult and left us feeling uncomfortable due to the tone and handling of certain situations. Specific requests were not handled in a way we expected for a property of this standard. Overall, we felt that the service was inconsistent and did not match the level of hospitality we were anticipating. While the location and surroundings are beautiful, the guest experience did not reflect the premium positioning of the lodge. We hope management reviews internal communication and guest service standards to ensure a more consistent experience in the future."

"Extremely disappointing experience due to unprofessional staff"

"We spent five glorious nights at Blanket Bay our first stop in our tour of New Zealand and what a way to begin. The drive from Queenstown airport is nothing short of spectacular and a fabulous introduction to New Zealand. What we loved.. 1. The location of the property is not to be believed, glorious views from everywhere. 2. We stayed in one of the villas and it exuded comfort and luxurious style. The nighttime sky was nothing sort of spectacular with amazing views of the Milky Way. 3. Its location close to Glenorchy , The Route burn Hikes and Milford Sound make it an ideal spot for touring. You must visit all three places and make sure to take a helicopter ride to Milford sound. 4. In Glenorchy stop at Mrs. Woolsey for lunch , Noble and Childs Merino sweaters( the softest and best quality )and make sure to go to the fresh fruit ice cream store afterwards.. 5 . The staff at the lodge is warm and welcoming under Andrew’s leadership 6. We especially enjoyed the daily cocktail hour a great opportunity to meet other guests. 7. Was very nice to have a breakfast buffet which supplemented delicious hot meals from the menu. Dinner was fantastic."

"… wow what can we say … from the moment we arrived we were looked after, welcomed by the entire team upon arrival, welcome champagne we were took to our room which was amazing like an old epic ski lodge, everything and I mean everything was taken care of the entire experience from the restaurant which tbh is Michelin level easily to the games room to being toured around Queenstown and shown the sights .. if only the rest of Queenstown provided service to this level… we can’t even begin to fully describe the hospitality we received… Thank you team, much love and respect.."

"Retired Levi's exec, Tom Tusher saw the future of S Island, NZ more than 35 years ago. The property he purchased has been developed into a spectacular fishing, hiking, heli oasis. Originally conceived as a Montana fishing lodge, the recycled NZ bridge timbers create an entirely unique NZ lodge look and feel. The attention to detail extends to every employee, who enjoys employer built lodging. This enables Blanket Bay to provide world Class food & beverage service from a dining room and patio with dramatic Lake Wakatipo and mountain views. From the moment Andrew greets you at the front door of the massive lodge, you feel special. We stayed in a Chalet - it had the largest window and best view of any hotel I have ever stayed in. Want your heli to pick you up in the front yard? No worries. Want to play Shuffleboard after a great day hunting trout on the Caples or Greenstone river? Check out the lounge downstairs! Need a pack lunch for the Routburn Track - no worries mate! Expensive? Yes! Worth every penny, absolutely! A truly priceless experience!"