"Danger to Life and Safety!!! This hotel created a serious safety hazard that put guests’ health and safety at risk. While walking back to my room, I tripped over an obstacle that had been placed in the middle of the corridor. It was around knee height and extremely difficult to see in a dimly lit walkway. Placing an installation like this in a walkway is completely unacceptable and highly dangerous. As a result of this unsafe setup, I dislocated my toe, which became badly swollen, and I had to go to the hospital. This incident cost me two weeks of my holiday. I was unable to walk properly or explore New Zealand because my toe remained swollen and bandaged for more than two weeks. My 20-day trip to New Zealand was ruined. If this had happened to an elderly guest or a child, the consequences could have been far more serious. Someone could have fallen, hit their head on the wall or floor, and suffered a concussion, a skull fracture, or another life-threatening head injury. I would also like to point out that it is extremely irresponsible to place a warning cone behind a door, where it is completely out of sight for anyone approaching from the other side (see the attached photo). It is shocking that a hotel charging premium prices would create such an obvious safety hazard. This is the kind of negligence you might expect from the cheapest hotels-not from a property that claims to provide a premium experience. To anyone considering staying at this hotel: think twice. At the very least, make sure you have comprehensive travel insurance. A stay here could put your health and safety at risk and leave you dealing with a serious head injury. I will continue posting this review on every platform until QT management takes responsibility for what happened. I could have suffered a concussion or an even more serious head injury during a long-awaited holiday, yet QT has accepted no responsibility whatsoever. If anyone from QT management would like to contact me regarding this matter, they can reach me at the following email address: fabianstrzelczyk2@gmail.com Until then, I will continue sharing my experience EVERYWHERE and informing future guests about the negligence and safety concerns they can experience at QT and the lack of appropriate action taken in response to this incident. SHAME ON YOU, QT!"

"This was meant to be a special occasion stay but due to the property being under major renovation it didn’t live up to our expectations. What was most disappointing was the fact that no one had informed me of the major renovation program at time of booking (booked through Hotels.com (Expedia). If I had known I would have stayed else where. Despite the very disappointing experience there was one outstanding employees who did try his best to turn our stay experience around. The Friday pm duty manager (Kial) did go above and beyond for us and on the back his efforts (alone) I’d be prepared to give this property a second chance when I next visit Queenstown. QT does do some nice guest interactions - afternoon wine n cheese tastings and pastry n juice offerings in the morning (both complimentary). Property location is good too. Just a pity about the major renovations at this time (of our stay)."

"QT Queenstown exceeded every expectation and delivered one of the finest hotel experiences my husband and I have ever had. We initially stayed during the RANZCO conference and loved it so much that we extended our visit for two additional nights purely for pleasure — and we were so glad we did. What truly sets this hotel apart is the extraordinary staff. Every single person we encountered was warm, welcoming, professional, and genuinely eager to help. The concierge team was absolutely exceptional, always going above and beyond to assist with anything we needed. Their kindness and attention to detail made such a difference and turned an already beautiful stay into something truly special. The hotel itself is stunning, with spectacular views overlooking the lake and mountains. Waking up each morning to that scenery was unforgettable. QT also offers so many thoughtful touches that elevate the entire experience: complimentary wine and cheese in the afternoons, lovely pastries in the mornings, and whisky and chocolates in the evening. These little extras created such a warm and luxurious atmosphere. The buffet breakfast was outstanding — an enormous variety of fresh and delicious foods, beautifully presented, and enjoyed with breathtaking lake views. The conference hosted at the hotel was flawlessly executed as well, with excellent catering, audiovisual support, and organization throughout. Most importantly, though, it was the culture of hospitality that impressed us most. The staff consistently made us feel valued, cared for, and welcomed. This was truly a first-class, five-star experience from beginning to end. Amazing!!! We cannot wait to return to QT Queenstown and would recommend it wholeheartedly to anyone visiting this beautiful part of New Zealand."

"QT Queenstown is positioned on the Esplanade with views across the lake, towards the mountains. It is undergoing modernisation. A short 5 min walk to town, where there are multiple choices for breakfast, lunch or dinner. The staff are incredible and cannot please you enough. Our room was fully equipped with everything we needed although the bathroom floor when wet is very slippery. They have free wine tasting daily, there is also a roof bar and restaurant on site. Will definitely stay here again."

"Our family of four started in two lakeview twin-bedded rooms. Booking was easy, check-in was seamless; Belan was a great hostess. The newly renovated hotel and our rooms very well appointed. Breakfast was a very good spread; we enjoyed Johnny’s hospitality at the egg station. All in a lovely stay. We will return."