"It's an interesting hotel. When you walk in you could take the view that the decor is tired or you could take the view that it is traditional - depends on how you approach it. The rooms are massive. We stayed for 6 nights and were thankful we booked this hotel. A bathroom with heated floor tiles, heated towel rails, loads of room made life very easy. A room that fits a couch at the end the bed, a table and chairs, a sofa style chair with a foot stool meant it never felt at all cramped, far from it. The employees were wonderful. Valet parking delivered our car quickly each day, the breakfast staff very helpful and pleasant. You cannot beat the location. Right in the centre. Very glad we booked here and would do it again in a heartbeat."

"Our room was extremely noisy. On4 of the 6 nights we stayed we were woken by drunken people and fighting and bad language outside our bedroom. We had the worst nights sleep. This noise even though we asked beforehand on 3 occasions for a quiet room. We first asked when we booked last November. We were offered another room but the noise was even worse."

"It is a charming hotel in the heart of the city. Facing the gondola & ski, the lake. Staff are amazing. Very welcoming and very professional. From the check in to the tea time, the happy hours, the food… the team of the F&B year is outstanding with their smile, love to their job, friendly service, and their attitude towards us. Mr Frederico remembered all our preferences although the hotel is fully full. The ladies working tirelessly and keeping a very happy face all the time."

"Sofitel location is very central and accessible with main attractions and great walking area nearby . Great Comfortable Practical Rooms and a great Big Jacuzzi in our room that can accommodate 2 persons ."

"Beautiful place that is centrally located but service is inexplicably terrible. Our room was hot, in-room thermostat didn’t work and we were told the front desk controlled the temperature and they would cool down the room. Never happened, Room was hot as hell all night. Crazy."