"A massive shout out to the duty manager Matt. He went above and beyond to help us out with a difficult situation and perfected it but was also very kind and helpful which made our stay so memorable. All hotels need staff like Matt. Tom Fotineas and Jason Kennedy Room 416 from July 20- 24, 2026"

"I had a really nice time staying at this hotel, the only down fall I would say is it's very hot in the hotel, the room the corridors and in the breakfast cafe... this was in winter I could hardly breathe... so I am not sure id stay here again in the winter. But on the positive note I like how it is close to everything all walking distance, you have behind you the gondola and luge which is a 5 minute walk up the hill, the a&e which is a 2 minute walk behind the hotel and the shops are right outside your door across the road."

"We stayed there for 4 nights commencing Monday and checking out Friday, everything from start to finish was fantastic, welcome drink at check in, lovely complimentary afternoon tea which we werent expecting, 2hrs of evening canapes and it just gets better. All the staff greet you alot of them are obviously french, breakfast in their little cafe is wonderful with a nice selection, bed was comfy, room was a great size and had a view of the mountains, never had to wait for a lift all up its a 10/10 from us"

"Heavy French influence. They even say bonjour... except where staff speak Chinese to each other. Well located. Short walk to lake. Some rooms have views. Aim for level 5 or 6. If you have club access the cocktail hour is quite impressive although no actual club as such just special treatment in the bar."

"We stayed for six nights in a fantastic location at Sofitel Queenstown. It’s a lovely hotel, and we were fortunate to receive a complimentary upgrade to a Junior Suite. This was quite different from the typical layout — it featured a separate lounge and dining area, a spacious bedroom, a large spa bath, two wardrobes, and two small balconies with beautiful mountain views. Although there isn’t much snow on the mountains at this time of year, Queenstown is still absolutely stunning. The autumn colours are incredible, with trees displaying a rich mix of reds, oranges, and golds — it really adds a special charm to the whole place. I would highly recommend visiting during this season. The Club Lounge, while pleasant, is essentially part of the bar due to the hotel’s smaller size. That said, it works well, and the drinks and canapés offering between 4:30pm and 6:30pm is a nice way to ease into the evening — even if it is a little earlier than expected and it does take some time to get drinks the first night was over 20 minutes Overall, a very enjoyable stay and a great base for exploring Queenstown."