"We stayed 4 nights in this hotel in Trondheim. The best hotel of our 2-week trip through Norway! Centrally located in Trondheim (an already small city), so walking around to see everything was very easy. The room itself was wonderful. Huge bathroom with 2 sinks and a lovely walk-in shower. No tubs and half shower doors like many other hotels in Europe. Very, very nice. Spotlessly clean. Amazing housekeeping staff. My only issues with the room included the lighting situation. The room's lights and heat were controlled by one "smart" panel and difficult to turn on specific lights (like next to the bed). We figured it out and made it work, but I like old style lights where you know where the switch is. The window shade was light activated so would open and close on its own at times, which was annoying. The TV was also very strange - it was IN the mirror facing the beds. So, it looked beautiful and was hidden away, but very hard to watch due to reflections (of the sun and of yourself, staring at the tv). We didn't spend a lot of time in the room watching tv but making a note as we were there during the World Cup and trying to watch Norway win! The breakfast was great and offered some made to order eggs and Norwegian treats, as well as special coffees including cappuccinos. This was great as in almost every other hotel we stayed in during our trip, cappuccinos were an extra cost. The wait staff was also wonderful. We ate 2 dinners in the attached Bistro which were delicious. Expensive, but delicious. The fish soup was a treat! The staff were amazing. I can't say enough about the staff, especially Kristine at the front desk who is a treasure. She is so kind, so helpful, and so welcoming. She was more than happy to help with our questions, chat with us when she had time, and show true care and concern for our stay there. The hotel is lucky to have her!"

"By far the best hotel of our trip! We booked Hotel Britannia hoping for a relaxing stay during our vacation and it exceeded our expectations. Our room was spotless, comfortable and air-conditioned. The breakfast was excellent and the spa was a wonderful place to unwind. We visited outside the designated children’s hours and it was peaceful and relaxing. The staff were consistently friendly, welcoming and helpful. The hotel itself was quiet and truly delivered the luxurious five-star experience it promised. Considering the quality of our stay it was excellent value for money. We would happily stay here again!"

"Very disappointing experience. At best this is a 4 star hotel posing as 5 star. They have many service improvements to make. I really resented the breakfast service, every day I found it annoying and stressful. If you cannot handle the volumes of customers, especially on the weekend, you should not be selling the breakfast buffet to the non-resident customers. I've never stayed in a hotel where you're chased out the breakfast room; one should be able to arrive for breakfast one minute before the end of advertised breakfast service time and relax. No customer-centric attitude was seen. When I spoke to the breakfast manager he literally told me " I don't care". Perhaps he has revenue targets over customer satisfaction targets? When I brought to the attention of hotel management they didn't reply for 3 days and then sent me a generic non-response. I don't recommend this hotel. I genuinely have stayed at a Holiday Inn with better care."