"Britannia Hotel is absolutely fantastic. High quality, charming, elegant and classy. Everything was clean and fine, with highly polished floors. The staff is totally friendly and helpful. Front desk folks were very friendly and helpful. Nice welcome greeting of champagne and fresh fruit greeted us when we entered our spacious suite. Great housekeeping service. Wonderful breakfast buffet. Do not miss it! Fabulous fresh fruits, cheeses, all kinds of freshly baked bread and pastries, and an egg station (eggs Benedict was not too good, surprisingly, but the omelets were good). Fantastic fresh squeezed orange juice. Yoghurt and granola. Best part of the hotel: Stan the concierge. Super knowledgeable and knows the best of everything. Dedicated, professional, friendly and efficient. Clearly loves the hotel and loves his work. Think of the hotel manager in the movie Pretty Woman. He’s just awesome."

"From the minute we pulled up outside the hotel the doorman was there to assist with baggage and a friendly smile. We unfortunately lost our luggage and the friendly staff at reception were quick to arrange a car to go and collect the luggage for us even though it was after 11pm that night! Fantastic service! The bar area is so cozy and I loved the fact that when we arrived our room wasn't ready so we said we would sit and have some lunch and there were so many older ladies having high tea which apparently happens every Wednesday, Thursday and Friday they come every single week. What a jolly and happy bunch of ladies. The service in the bar area was phenomenal. The passages to the rooms are beautiful and the rooms are very big. Such comfortable beds and huge fluffy white towels. Also a turndown service in the evening. We went to one of the restaurants within the hotel (Jonathan Grill) and were blown away - you cook your own meat on an open flame and get a huge amount of extra's so it is a very communal dinner. Very special and unusual. The Palmenhaven breakfast ..... oh my goodness me! This is THE best breakfast in the World! Nothing can compare! Here too the chef was so chatty and nice and friendly and the restaurant staff very professional. I honestly cannot fault this grand old school hotel at all! Thank you to everyone that made our stay so comfortable and amazing."

"The Britannia Hotel is a luxury hotel specializing in providing guests with an experience. Based on our stay, the financial investment is worth it! Lodging as adults or as a family, guests will not be disappointed. The staff bring the Britannia Hotel to life! We arrived late (after 2100) and our child was asleep. The front desk staff checked us in quickly and provided information regarding all of the amenities available. Before we even settled in our room, Ms. Mahasen from evening housekeeping was at our door with a cot and other items so our 3 year old didn't need to share a bed with us. Ms. Mahasen made sure to provide us additional linen, toiletries, and even a child sized bathrobe! When our child woke up, he was so excited to be "cozy" in a robe just like his parents. Housekeeping checks rooms twice each day making certain guests always feel refreshed before bed. Typical "included breakfasts" in the United States include cereal, coffee, and boxed scrambled eggs. Britannia Hotel and the Palmehaven staff give guests a true dining experience for the breakfast buffet! Eggs benedict, made to order omelettes, sliced fresh fruit, pastries, and even honey from the Britannia Hotel's beehives! (If you wish to see the beehives, they can be viewed from the 10th floor windows) With such an elegant breakfast experience, the staff ensure families feel welcomed and supported too. Ms. Anna hosted us most mornings and she became our child's favorite person during our stay. Each morning, Ms. Anna would ask him about his previous day's adventures, would give him a "choice" of where to sit, and actively listening as he shared his fascination with Pokemon. Ms. Anna and the Palmehaven staff keep coloring pages, activity books, and colored pencils to entertain children thus allowing parents to enjoy and finish their meal. There were mornings our child woke us up to go show Ms. Anna a different toy he did not share with her during a previous visit. The wait staff at the Palmehaven are kind, polite, and professional! If our child said "hello", waved, or initiated interaction, the staff always engaged and made our child feel seen and important. After a few mornings, our child was known by name with a few of the staff members and it made him feel like royalty! We cannot leave out the valet and front desk staff! The valets also came to know our child's name and asked him where he was adventuring to for the day, asked how the trip was, and were very understanding when he showcased less than ideal three year old behavior. The front desk was always smiling, professional, and willing to answer any questions. If they did not know an answer, the Britannia Hotel team went out of their way to find the answer for us. Amenities at the Britannia Hotel provide a great experience for those traveling adult only and those traveling with families. The indoor pool offers Child Friendly - Family hours; this provides guests with the opportunity to enjoy a child free pool environment while also providing pool time for families. They sell swimsuits which is very convenient (especially when traveling in winter when most stores no longer have swimsuits available in stores). The gym is a fitness enthusiast's dream! With a clean and spacious setup, the fitness center includes the typical cardio equipment as well as weightlifting equipment and a deadlift platform. Trondheim is a beautiful walkable city and the Britannia Hotel is set in the middle. The cathedral and museums are a short walk away. A convenient store, cafe, bookstore, and pharmacy are all located less than a 3 minute walk from the hotel. If traveling with children, the science center is also a short walk from the hotel; an excellent option for days with undesirable weather. The Britannia Hotel is also attached to several dining options including the Palmehaven, Brassiere, Jonathan's Grill, and a Bar. All of these dining options can be accessed without stepping outside. It was lovely to dress for date night without worrying about warm practical attire and shoes to accommodate the weather. This was our first trip to Norway and the Britannia Hotel provided clean, luxurious lodging with professional and kind customer service. With breakfast, the pool, location, and attached dining, the Britannia Hotel helped reduce the amount of guess work and finite planning needed to enjoy our vacation when weather or illness required a change of plans. We loved vacation in Trondheim and we loved our stay with the Britannia Hotel!"

"This is a good looking hotel with a great Brasserie for all day dining BUT there are some real issues with the rooms. You cannot go to the bathroom in the night without the lights going on in the room so you wake your partner every time you go. The TV is on the mirror so you cannot see it without reflections unless you turn all the lights off. The rooms are very warm and we like a cool room but there is no aircon (or not working in November) and you cannot open the balcony door without having all the light come into the room. They also give you one enormous pillow - too big to sleep on - and one tiny pillow - too small to sleep on. The bedding is great but the beds not. Breakfast was chaotic last time we stayed but is now more sedate as they have moved it into a room of its own. Whilst it has some lovely elements - the butters - peanut/pistachio/cashew are delicious - the cooked section is a wierd mishmash of quite undesirable looking food. Strange concoctions in small dishes billed as specialities, soggy tomatoes, congealed scrambled egg. I think it could be a lot better in a hotel of this standing."