"I am here now with my 9 year old daughter and I wanted to help make sense of some of the very polarizing reviews I read before I came: 1. Yes, you can occasionally hear the trains but it’s not overwhelming nor constant. 2. No, this is not a 5 Star hotel in the traditional, “international” sense. The rooms are more like 3 Star BUT this is a very nice location considering the options here. Even the Belmond Sanctuary would not be considered 5 Star elsewhere. 3. They are very well versed in the basics that travelers need: luggage service to/from the train, water stations, afternoon tea, secure premises, etc. Bottom line: do not expect the Four Seasons but Inkaterra is a fantastic option while staying in Aguas Calientes. Hope this helps."

"This is by no way a 5 star hotel, our room was damp, smelt fusty and the warning signs were there immediately, a de-humidifier! An inadequate heater for such a large room. No blackout curtains, no facilities whatsoever other than a bottle of filtered water. Had to air our clothes in the morning as they were damp. We received a note under our door in the morning from the reception staff, this was also damp. The restaurant and bar also smelled very damp and not inviting, very dark. We sent our meal back, over cooked and heavily seasoned with rock salt. What a disappointment after such a wonderful experience at Machu Picchu. Do not book this hotel."

"This is not a 5 star hotel! Whilst it is in lush rainforest it is also right next to the train line and Urubamba river which constantly roars past the premises. All rooms are damp, dark and very dated with few facilities. The food is poor, we sent ours back. As other reviews advise there are no black out curtains. Common areas are also dark and uninviting and also damp"

"We have a mixed review: the hotel is visually stunning, from its landscaping to the building structures and location. The staff led tour by Wilfredo was very impressive -- through the orchid garden, tea plantation and house, and also very educational about the property and flora/fauna generally. However, this should not be considered a five star hotel. The rooms are dark, small, and get cold at night. We had some bugs and the fireplace wouldn't stay on. The hot tub and pool need cleaning and are filled with debris. The food is very mediocre and whereas other hotels will provide you with complimentary tea to help with altitude sickness and digestion, you only get one cup a day here. We had an experience with lomo saltado here that was covered in fat and impossible to cut and chew and there was no attempt to address the issue. Look, it's a fine hotel to stay at. And we get it is difficult to run a hotel in the mountains. But considering this price and the advertised "five star", take your hard earned money elsewhere."

"Super grateful for a very early check in when one of our party became very unwell. The rooms feel basic and a bit tired but authentic furnishings. Public areas similar. A couple of times reception staff’s attitude was confusing and cold… a smile goes a long way but they barely tried which is sad. Chatting between themselves in Spanish made us feel like something was wrong when challenged they said it wasn’t, was weird tbh. The restaurant was awarded Michelin star in Dec 2025 apparently and whilst some of the courses were commendable, some were not of a high standard. Nice enough stay in MP but after a delicious lunch at Hotel Sumaq I wished we’d stayed there when the staff were overwhelmingly happy and helpful."